BlackBerry

[hotrod]

I would like to take this opportunity to thank vodafone repair centre for once again sending me back a faulty handset. I must say I am so pleased to be paying money to vodafone each month. I have now had 4 blackberry 9900 and none of them have come back without a fault. And with my constant issues with my other 9900 they want me to send of, they must be joking. Can't get one right why should I risk them messing up yet another one and me loosing it for months on end like the other. I will not now accept any replacement handsets and the stress that vodafone are putting me through is beyond repair especially with our first child due in less than 2.5 weeks, I will be even more furious if my wife can't get hold of me when she needs me the most. Thank you vodafone for inspiring me with confidence. Also I did pm about my other topic and am yet waiting for call back. But don't both as this will not get me any further than I am now. Please accept appologies for my upset but as you can imagine i have got to the end of the line.

[hotrod]

Well once again have made another visit to the vodafone shop to scream about the utter disgust in the way I have been dealt with and there so called repair centre. Once again have come away fuming and do not feel any more better off than I did when I went in. I have much better things to be doing than chasing vodafone on my bank holiday weekend. Stated now that I am not accepting any more 9900 handsets. I am going to be looking at how to claim back the money I am out of pocket for paying each month for things I can't use and also the cost of having to keep going into store and parking. I am steaming mad. If I did my job the way they do there's I don't think they would be to happy either. Perhaps they should train in customer satisfaction as in my job we received 100% customer satisfaction through out 1 complete year. Can't wait for the next phone call I get from them containing the next load of lies and worthless words saying " we understand your frustration" , believe me they do not. 100% Dissatisfied customer and 100% dissatisfied in customer care, 100% dissatisfied in vodafone.

[DaveCD]

Hi hotrod

Thank you for your posts and I am sorry to see the frustration that this has caused you.

I would love to investigate this for you so we can turn things around, you mention you have sent a PM in your original post however I have not been able to find this.

So we can assist you further with your account specific query please follow the PM I have sent to you and either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[hotrod]

I have yet again sent another pm but please excuse me if I don't feel to confident in any resolve. All vodafone seem to do is take your money and let you down.

[hotrod]

Yeah, do have much better things to be doing! Orangleenter are you having Issue's too?

[jeffkinn]

Orangleenter is posting odd nonsense comments on all sorts of threads and is best ignored.

[hotrod]

Cheers for the heads up Jeffkinn. People like that are all I need when I am having a nightmare like this. Seem very surprised I have not heard anything from vodafone since I sent my pm. Looks like I was correct in my statements. Well back to work tomorrow so will be unable to answer there calls.

[xlucielux]

I know exactly how you must feel, my bold 9900 is now being sent off for the 3rd time and only had it since March. I am sick of this process i just want a reliable phone. And Vodafone just don't listen end up being told the same thing everytime. I dont pay my monthly bill for my phone to be sent off while i use a phone that can't do most the things I am paying for. Just wish my contract was near an end so I could find a new network and a better device.

[hotrod]

Believe me it gets worse. Took the new handset back to store on Monday and have been told to hold on to it whilst instore advisors speak to management and once again still not heard. Sent a pm on here to there team to contact me as have done several times and once again surprise surprise they obviously can't be bothered to deal with this. A friend popped over last night and I was saying to him about when in store advisors told me to keep braking the phones and claiming on my insurance until I get a good handset and he actually told me that's like being told to 'commit insurance fraud'. I am now looking into this as if they are advising me to commit fraud then I feel I will be getting legal advise. I never had any troubles with vodafone until I got the 9900. This phone has been the worse think I have ever had and it's a shame when my last one was so good, and it has also shown vodafones poor customer service skills.

[hotrod]

Just a thought that I have been asked to say as a standard question regarding these phones
" who feels it is acceptable to having to always do battery pulls ?".
Would you accept this if a garage said for you to keep doing this to your car?
Or if the garage suggested that you turn certain functions of your car of?
Just something I feel that I would like people who are having problems to think when these are the things you are asked to do.

[jeffkinn]

A smart phone is a computer and from time to time they need to be re-started. If there is a problem with that phone it might need to be rebooted a lot to try and resolve the issue. It is the same with a computer. Most problems are solved by turning off and on again.

With the Blackberry the only way to re-boot the phone is a battery pull. With an iPhone you battery is a sealed unit and you have to press and hold 2 buttons. Each phone is different.

When I had a Blackberry Storm I used an app called Quick Pull that simulates a battery pull. I had it scheduled so that at 3am each morning it would re-boot the phone and that helped to keep the phone running well.

If you have a car with an electrical problem a garage will often take a long time to pinpoint the issue and may well ask you to help in the research by doing or not doing certain things as you drive the car - I've certainly had that happen to me.

[SpencerK]

I have to agree with your sentiment.  I have a new 9900 delivered today (got rid of my other phone yesterday) and this one appears to be faulty.  It will not connect or display on my PC, nore show up in BDM.  I'm seriously considering cancelling my new contract and going with another provider.

[hotrod]

Jeffkinn, I am a vehicle technician who mainly deals in vehicle electrical faults and yes I do agree that sometimes it takes a while to pin point problems but after having in total 5 handsets all doing mainly the same thing even you must agree that being told to keep pulling the battery is not a fix, and having to turn of features is not a cure. We may get people to test there cars in certain ways with not using functions but then we resolve this so all features can be used as they are designed for, ie; not having to disconnect batteries or turn of functions, and also I have never lied to my customers or asked them to basically commit fraud.
Spencerk, sorry to here you are having issues but unfortunately I am not supprised at this, I really would consider if possible getting away from these phones. Several people I know have already changed these handsets and are much happier knowing they have reliable phones that do what they pay for.
If the contracts were not so long it would be nice to think you can try it and if faults still occur you could change in a short time. Where as I am stuck with this brick ( sorry 2 bricks) that are just useless . Vodafone Provide a fantastic signal so would not advise changing providers incase there signal is not so strong but it's a shame there customer services are so poor. I was with orange for 16 years and only changed due to signal problem even though they bent over backwards to keep me. I now think it would have been less trouble moving to somewhere with better signal just to stay with them as I wouldn't have the customer service issues I have now.
Even to right on hear I have to use my PC or my IPOD as my phone takes so long to work and load it's just not worth bothering with.

[Andy]

Hi SpencerK,

I've logged your other thread to be looked at by the team. So that we don't duplicate information, any response we give will be on the linked thread.

Thanks

Andy

Moderator

[jeffkinn]

I fully sympathise with your issue. My kids both have 9900s and they are not experiencing the issues you have described.

Good luck and hopefully the tech team here will be able to help you.

[hotrod]

Well today I dropped one of my handsets into vodafone and have been assured that it will be going to another branch where a blackberry expert will be reloading it. They have stated this phone will be only repaired and not replaced and a letter has been sent to the repair centre showing repair concerns. I have been promised the same phone will be ready to collect on Wednesday this week as it will only take 1 day for reload. So fingers crossed someone will tell the truth. I am still looking at legal advice and also still in process of writting my complaints letter which is so long it's more like a book. Also still not impressed as to the lack of contact from the tech team not contacting me after my pm sent as they wanted the opportunity to correct this matter. Will post what happens in the coming week with regards to one of my handsets.

[Simon]

Hi hotrod

Thanks for your posts and keeping us updated on the situation. As your phone is now currently away for repair again there is little that the eForum team can do at this stage until the handset has been returned to you. Please post back with an update as soon as you have received information from our repairs team and if you're encountering any diffculties again then please be assured that my team directly will be more than happy to handle it from there.

Thanks

Simon

[hotrod]

Hi Simon,

I am suprised to see that this late in my problems you say your team will contact especially if you read up on both my topics you will realise that unfortunately i have 2 of these phones and both have been my worst nightmare. I have PM your team on several accounts and still to this day waiting for a member to contact me with some form of resolve apart from hearing the words send your phone in for repair. The repair team cant even send out a phone that works properly let alone attempt any other option. As stated I have PM with my contact details and due to not being allowed to make call during my normal working day i am available to talk from 17.45 each day. Please feel free to show any of this to your management team as I feel that I am not getting anywhere and my constant battle continues. I am most upset once again to have recieved my monthly bill and see that I am paying for a phone that i have not been able to use in months especially seeing as vodafone have had it most of this time.!!!!!!!!!!!!!!!.

Sorry but I am very frustrated and customer care on the phone are useless.

[hotrod]

Well once again over and over again it is a surprise to see that vodafone have not contacted me to say my other handset is ready to pick up today as told instore. I have left messages today requesting contact regarding this and once again no contact. It's does appear that any promise made from vodafone is worthless and I am sure when I go instore again on Saturday with high blood pressure I will have to listen to some form of lame excuse. It's perfetic and I am sure you can agree this is not acceptable. So once again I am still -a; stuck with one phone that has been faulty for a long time. B; without my other handset i am paying for. C; having to put up with awful customer care and lack of services including communication. D; more cost to myself as I have got to spend my Saturday chasing instore advisors. E; without useable handsets for my wife to contact me as our baby is due 1 week today so will be unable to send or use the Camara for pictures of our baby.
I am fed up, vodafone do manage to succeed in one thing -upsetting people.

[Lee]

Hi there hotrod,

Thanks for your post.

I've had a look through our email queues and can only see one email chain where we have advised you to purchase a new battery and send in the proof of purchase and we will credit you the cost.

I can't see that you've email the eForum Team directly as instructed in the PM that DaveCD sent you in this thread. There is a specific routing code that enables all emails to be routed into our team. Looking at the emails you've sent, the code has never been used.

Unless you use the routing code then my team will not see the emails you've sent and can only work with the information provided on the forum.

So we can address your issue I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee