28-03-2012 07:49 PM
28-03-2012 07:50 PM
Please try the steps in our Network Troubleshooting thread.
If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.
29-03-2012 08:32 PM
30-03-2012 07:16 PM
Thanks for coming back to me.
Could you register the device using the Host Routing Table for me?
Options - Device - Advanced System Settings - Host Routing Table - BlackBerry Key - Register Now
If that fails then we need to check the provisioning on your account so I've sent you a PM which can be accessed here in this eventuality. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
01-04-2012 03:17 PM
03-04-2012 09:17 AM
Thank you for your post.
Have you noticed a difference since registering using the Host Routing Table?
If this has helped you would not need to follow the Private Message from Lee, if not please follow the PM and we will be able to check the provisioning on your account.
Completing the Network Issues thread and posting your results here will always help us with any investigation and enable us to explore each avenue of your query whether it is device, SIM or network related.