BlackBerry

[AnnLamden]

Hi, I'm hoping someone can help. BBM and internet is not working on my phone. In connections it says Blackberry Enterprise Server is not connected. Is this the reason why? How do I get it to connect?

Thanks

Ann

[jeffkinn]

Hi Ann,

Is this a new Blackberry for you? Have you had BBM and internet working before?

Blackberry Enterprise Server is for people connecting to company systems. If you are a personal user you need Blackberry Internet Service (BIS).

Is 3G/GPRS/EDGE in upper or lower case? if lower then BIS is not active on the account.

Please let us have all the facts so we can help properly.

[Ben_H]

Hi AnnLamden,

Thanks for getting in touch and thanks also to jeffkin for getting here before me with the troubleshooting questions.

If you're still struggling with your BlackBerry services, we'll be happy to check your number to see if you have the necessary subscriptions in place for access. As this is an account specific query, I'll need you to get in touch by following the instructions I've sent to you via Private Message. You can find your PM inbox here. 

Cheers, Ben