07-12-2010 10:03 PM - last edited on 07-12-2010 11:19 PM by Wayne
I hvae just acquired a BB 9300, althought at the beggining I had no problem with the BIS service at some point it stopped to work saying that the BB cannot connect to the server. I have being calling several time to the Vodafone BB service but still not working and the last one just said he caanot do anything and he will pass my request to his manager. I haven´t heard anything from them. Can anyone help me^?
08-12-2010 10:14 AM
When you say BIS service is it just your emails that aren't working or can't you access the internet via the web browser either?
Have you tried resending your service books and updating the host routing table on the device?
Is GPRS / 3G showing in upper or lower case at the top of the screen?
08-12-2010 11:29 AM
Both the email and web browser are not working.
I cannot resend my service books because I cannot loging, also the Blackberry service have tried to opt-out and opt-in again but the opt-in diidn't work.
At work I usually have lower case grps. However the fault in the service occurred at home where I have good 3G signal.
I have called again today to the Vodafone BB service, still not working and they always say they are fixing and call again if it is not, but it is never fixed.
09-12-2010 03:03 PM
Hi there icoes79,
Many thanks for updating the thread. It looks like this may be account specific in nature so if this hasn't already been resolved, please reply to the email I've just sent to your registered eForum address.
Simply fill in all the details and we'll be with you in a jiffy.