27-05-2012 10:29 AM
I Topped up £5 2 days ago and then rang 40035 yesterday toopt into bis. then it said it will send me a conformation text. its been 24hours and i still haven recieved it!! its really anoying me! i rang 40035 again and t said "we are having problems processing your request
" its been saying it for hours! HELLPPPP!!
i want my bis or i want a full refund!
29-05-2012 10:08 AM
I am aware that we have had an issue with the BIS registration line over the past couple of days which has now been resolved.
Can I ask if the BIS service is now active for you?
If not, please follow the instructions on the PM that I have sent you and one of our team will be able to get this all sorted for you on your account.
You can find your PM inbox here.