BlackBerry

[mwv13]

I got a BlackBerry for Christmas and I don't have BBM on the contract. How do I get it on my contract? Do I just ring the Vodafone customer service and ask?

Thanks :-)

[laurie_dunkley]

BBM will be on the BlackBerry. If it isn't working you need to activate BlackBerry Internet Service (BIS), which costs £5.00pm. You need to ring 191 to do this

[QyKo]

If its not on the device itself you will need to download it via App World.

[hshanan]

My son is on contract but bought a blackberry for xmas and is gonna use his contract sim in it.  I rang up yesterday to get the bb services added on for £5.00.  I would like to know whether using bbm will incur any additional charges?  i.e. will it charge any data to send a bbm message

[redpages]

BlackBerry Messenger sends messages via data although unless you're a massively high user it shouldn't make too much of a mark into an allowance. One BlackBerry Message can be as little as 1kb - there are 1024kbs in 1MB to give you an idea.

[hshanan]

so do I need to spend another £5.00 on top of the £5.00 for bb services in order to use bb messenger?????? 

[laurie_dunkley · Accepted solution]

if you're on contract normally there is a 500mb allowance included in your monthly price plan. The only additional cost wold be be BIS at £5.00pm for BlackBerry services eg BBM

[kylereynolds]

hi im on pay as you go and i have had my phone for a while and i still dont know how to use bbm? just wanted to see if u can send my phone the updates for it so i can go on bbm , i have phoned 191 but it wern't any help just took all my cred and didnt help so hope u can thanks kyle p.s my phone is a blackberry 9500

[Wayne]

Hi kylereynolds and welcome to the eForum

Thanks for your post here. To get BlackBerry messenger up and running you'll need to have the BlackBerry service added to your plan.

This page explains how to get it :-

BlackBerry on Pay as you go

Once you have this, and you have GPRS in capitals you'll just need to set your email up and you'll be away

Setup Email

Please let me know how you get on and if you have any more questions we'll be happy to help you further

Thanks

Wayne

eForum team

[melkinny360]

I was wondering if there is a Blackberry Messenger Android Application. ... Default Re:Blackberry Messenger Android Application ... your BlackBerry smartphone must haveBlackBerry Device Software v3.7.x or .... BlackBerry Application Center and Storefront officially announced, vbreal,

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melkinny

[melkinny360]

25 Jan 2011 ... see weve tried adding each other back and forward but nothing seems to be happening.

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melkinny

[QyKo]

Android is a complete different operating system than the blackberry OS
the BBM is on the blackberry servers therefore only available through blackberry.
Although i dont think it would be hard for them to set it up as a global instant messenger but i doubt blackberry would allow it as Andriod phones are major competitors to blackberry as is Apple OS

[SophiiLouise]

Hi,

I have just had the same problem & solved it.

I rang up vodafone on 191, press 1 then press 5 at the next menu.

You will be put through to somebody.

Tell them your bbm isnt working, they will need you to pay an extra £5 a month for all your blackberry devices to work such as.. bbm, internet, facebook etc... without it, all you can do is ring and text.

They will then give you this address http://mobileemail.vodafone.net/ to go to and you need to create an account. If like mine it says sorry your blackberry internet service is suspended etc.. its because it takes up to 12hours for everything to work.

Hope this helps

[sophieeeee1234]

i topped up £10 to get my bbm and i rang up 40035 to activate it but when i pressed 1 it didnt work :/ what do i do?

[Lee]

Hello sophieeeee1234,

Have you tried again since posting?

If not, could you do the honours and if you're still experiencing the issue we'll need to investigate.

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

LeeH

[nicolaa]

hi i topped up £10 pounds for free internet and texts my texts are working fine but my internet isnt :/ and also i recieved a text saying i opted out of bbm but when i call 40035 it says im opted in but they havent even taken £5 credit off me and bbm certainly isnt working :/

[James]

Hi nicolaa,

Thanks you for bringing this to our attention, I think we will need to check the account in full to see exactly what is happening.

So that we can do this I have sent you a quick PM, please follow the instructions on the PM and one of the team will be able to pick this up for you.

You can find your PM inbox here.

James