12-11-2010 12:45 PM
12-11-2010 04:42 PM
Thanks for posting, I'm sorry to hear of the poor experience you've had so far, I'm confident I can help you come to a resolution though .
So that we can check on your exchange, I've sent you an email. Reply with all the details and we'll be in touch as soon as we can .
03-12-2010 02:31 PM
After your response i sent my phone off for repair and lo and behold, it could not be repaired so was sent a different handset. Two new and one "new" (clearly refurbished) handset later, and I'm still no closer to a solution. This is beyond a joke now. It really is. I expect a response asap.
05-12-2010 01:45 AM
I am unable to look into our email queue at this momment, however please can you confirm whether you responded to Georg's email. I not please do so and we will give further advice.
07-12-2010 09:30 PM
Please can you confirm/expand on the nature of the fault so we can gather more inforamtion.
As a side note, If you suspect that you may be without your handset for a period of time, it is always advisable to insert your sim into an alternative handset, even a basic PAYG device, this way you are still able to use your contract and minutes.
08-12-2010 10:08 AM
Just check my notes on my account, you will see the recurring fault. I'm tired now of running around being transferred from department to department via customer services. In 2 days I had spent 2 hours and 31 minutes on the phone trying to solve this problem (because no-one had a clue as to where my call should be directed to). I am already borrowing a friends old PAYG handset, which shouldn't have to be the case after making Vodafone aware of this problem since the 18th October, nearly TWO months!
13-12-2010 06:11 PM
hi i was horse riding and i fell off and my phone was in my coat pocket, i landed on it and now the screen has broke so its all black and white wierd looking :/
Im not insured how much would it be to get this fixed and is it possible?
12-01-2011 04:03 AM - edited 12-01-2011 04:04 AM
Here, you can see what the fault is with this phone. Please look at the central button. Also, please note how the screen protector and the film on the back case have not been removed. This is straight from the box.
I have about 12 other photos from various angles also, which include the condition of the box when it arrived.