BlackBerry

[AleshaRahman]

I don't know why it isn't showing up like it should do but here's the message again - Hi... I had a text yesterday saying that my Blackberry services had been suspended..so I called 40035 to activate it agian..but it said I was already opted in to the service and it didn't give me an option to activate. So I thought I should opt out and back in again but that hasn't worked either! It said something like I can still use my BBM till 29th but I can't send messages ..Help??!

[Gauttsel]

Hello!

I have got sim card for BB but I am having a problem with 3G services which does not actually work appearing only rarely. I have done all steps you mentioned earlier for other guys but it still does not work. Basically I cannot use BB service now. I had O2 sim before and there were no any problems anywhere in London.

Can you advise me what do to with that?

Regards,

Maksim

[emcampbell18]

Hi I lost my blackberry curve 9360 recently and today received my new one. I activated my SIM but the internet won't connect to certain apps such as facebook, twitter or my email account, it will however connect the internet browser. I checked that my price plan includes BIS and I've tried all the troubleshooting advice online. Any ideas what the problem could be? Thanks. 

[_365_]

Hi,

check this announcement (updated in last hour)...this may be the cause of your problems...and u may need to complete an action to resolve it

Link here  Blackberry Services Update

[N1naK]

I've got the same problem... I cannot connect to the Internet or BBM. I've tried to follow the various troubleshooting guides that are available on this website with still no success... I double checked that I applied on 40035 and it confrims that I've registered for the internet service. I've alos contacted Blackberry and they said everything is fine. Please help

[lilysmummy]

i added the blackberry bolt on yesterday and it still isnt working? HELPPP!!!!

[FunkyGeorge]

Hi, for some reason I can't access the internet (Unless I use Wi-Fi) or any other internet  apps, like app world bbm etc;.  When I reboot my Blackberry Bold 9780, I get an error message along the lines of "Uncaught Error. java.lang (something or other!) Please help, as I use the internet when out and about. I am subscribed to  BB Internet, have been for a long time. I'm on PAYG.

Thanks

George

[_365_]

have a look here Blackberry Service Update...

looks like its been fixed now, but you may need to be reprovisioned...

[jennyc112]

hi i have some problem with my blackberry, im abroad now and i  topped up 10pounds to opt into the bis, i have restarted my hone but my bis still isnt working. at a point i removed my sim  when i had not toped up.. so im guessing somehow it opted me out automatically. i need help on how to get my bis to work again, i jst opted in again to the bis but still no luck

[jennyc112]

hi i have some problem with my blackberry, im abroad now and i  topped up 10pounds to opt into the bis, i have restarted my hone but my bis still isnt working. at a point i removed my sim  when i had not toped up.. so im guessing somehow it opted me out automatically. i need help on how to get my bis to work again, i jst opted in again to the bis but still no luck

im abroad so i cant call customer services

[clarets2005]

Having the same problem aswell, eurgh

[tommotiger]

Hi i recieved my new pay monthly sim only plan today. Have inserted in my blackberry curve 8520, but no BBM  do i need to somhow activate this?

[Lee]

Hey everyone,

Many thanks for your patience while we work towards a resolution on the BlackBerry Service issue.

I have taken the liberty of merging all the existing threads regarding this into one in order that it's much easier to manage and track, not only for me, but for you guys as well.

Please could all contributors, if you've not already done so, head over to our announcement as there is information on how to get in touch with us so we can re-provision your services as soon as possible.

Kindest regards,

Lee

[ArturoRomero]

Hi, 

I don't know if it is normal, but my BBM service is not working since 3 days ago...I can't use my mail, PIN, whatsapp, explorer...

I make my 5 pounds top-up for the month and it still not working...

I am starting to be angry...I need my mobile working for my job!!

Can u help me please!! 

[FunkyGeorge]

Hi Lee, thanks for the advice, I followed the link and managed to speak on-line to an adviser, who told me the service should be restored within 24 hours. I have also emailed with a ref no. so that advisers can contact me when service is up and running, and inform me if I need provisioning...(Hmmmm, hope that's not painful!!)

Thanks a lot Lee

George

[Lee]

Hi there ArturoRomero,

Many thanks for your query.

Could you take a look at my last post, just above yours, please?

Cheers,

Lee

[laurenjade]

Hi, i have just added blackberry internet service to my blackberry and it has charged me the £5.00, but it is not allowing me to access the internet. Could you please help?

[AleshaRahman]

I have the same problem .. It seems as though the network is developing for faults each day. There are so many people experiencing the same problem yet I don't see any of the Tech Team keeping us informed..Customer SERVICE??

[AleshaRahman]

more*

[_365_]

updates here...alomg with solution...quote from post just above...

"Hey everyone,

Many thanks for your patience while we work towards a resolution on the BlackBerry Service issue.

I have taken the liberty of merging all the existing threads regarding this into one in order that it's much easier to manage and track, not only for me, but for you guys as well.

Please could all contributors, if you've not already done so, head over to our announcement as there is information on how to get in touch with us so we can re-provision your services as soon as possible.

Kindest regards"