BlackBerry

[Lee]

Hey guys, 

Would you be so kind as to check this announcement please?

I have posted information on how to get in touch so we can resolve this for you.

Cheers,

Lee

[clarec01]

I have this same problem, could this email be sent to me as it is making me unable to use any BB services Thanks

[esdeote]

its been five days, nemorius call to customer services and trips to the voda shop and still nothing. your saying the problem has been fixed and it will take 24 hr to get services up and running but i was also told that 3 days ago...COME ON VODA SORT IT OUT

[pdg_61]

I have lost my email connection.

When I try and access the email set up via "Blackberry Setup" I get the message "Your device had a problem connecting to the server". The only options are Retry or Cancel.

I have re-booted after removing sim card - same message.

I have checked for software updates - up to date.

I have loged onto my aol.co.uk via my laptop browser and no problem.

Can anyone suggest what I should do next.

Paul

[jennyc112]

hello andy,

sorry about that, i thought i posted on the wrong thread.So how long do i need to wait before i hear from the tech team?

[Rachylou]

I know about the announcement but I am STILL not working. This 24 hours is just a fob off in my opinion. This has gone on for 96 hours now!!

My phone has been off all night and seems to have now woken up on the day and time that I bought it and it appears I have a message and an app world notification that I cannot access. I think I have more issues that need addressing but Vodafone just don't want to know, this is the worst customer service I have ever had. And to think I have been with Vodafone for over 10 years

[adrianwright121]

hi i got a blackberry and its bin like 4 days and i still can not get on line on it can some one help as i went in to one of your shops they say its blackberry down so why is my mates working 

[Rachylou]

Apparently it is affecting all new Blackberry users that have joined Vodafone. I joined on Tuesday and had no emails or bbm etc this whole time

[Lee]

Hey everyone,

Many thanks for your patience while we work towards a resolution on the BlackBerry Service issue.

I have taken the liberty of merging all the existing threads regarding this into one in order that it's much easier to manage and track, not only for me, but for you guys as well.

Please could all contributors, if you've not already done so, head over to our announcement as there is information on how to get in touch with us so we can re-provision your services as soon as possible.

Kindest regards,

Lee

[jennyc112]

when i put in my details and click on next ,it keeps saying "This service is unavailable..."

[Lee]

Hi there jennyc112,

Thanks for letting me know you're unable to email us from the link provided.

I've sent you a PM which you can access here. Please follow the instructions as there's information on how to email us directly.

Cheers,

Lee

[amritks92]

Hi, i sent that email over 24 hours and am still having no success. Getting rather impatient now.

[adrianwright121]

thanks and do you no when they gonna have it sorted :-)

[SakibShoaib]

Its been over 24 hours, should we all just leave Vodafone.. Anyone heard of Giffgaff, You might want to check what they got to offer?
THEY WILL BLOW YOUR MIND! 

[JOJO22]

reprovision team would take another 48hours to contact you and another 24 hours before bis returns? This is just too damn long.....we need some sort of compensation for all this.

[adrianwright121]

how are we ment to get in tutch with you when the link you have dose not work i have had my blackberry curve 9300 for 3 day and have not been on any internet or any thing els yet this is ridiculous 

[adrianwright121]

i have filled the form in 3 time

[Dave]

Hello all,

We have made an update to the announcement regarding this this afternoon.

Dave

[Kirkehhh1]

Hey, i added BBM onto my contract yester day afternoon and got told it would be up and running at midnight, it's over 24 hours and it still doesn't work, it has GPRS, is there any solution???

[_365_]

Have a look on the "Announcement" board...there's a known issue and and looks like a fix is being rolled out tonight(updated a few hours ago) .this may be what's affecting you