BlackBerry

[avelocko]

Hi,

I sent my phone away for repair recently, the screen freezing problem, when I got my phone back It had a new software update: v5.0.0.497. I downloaded the latest facebook app (1.8.0.49) and now facebook has decided that it wont work. Everytime I open the app it says:

"We cannot reach the Facebook server at this time. Please try again later. (100)"

Also, My phone fails to connect with the Application Center 'An error occured while updating the application list: Failed to connect to server.'

I have a data plan, and I am connected to wifi.

Can anyone help?
Thanks
Amy

[vista]

Can anyone help?
Thanks
Amy

Not with facebook but if you're still running 497, it was full of bugs and caused problems for most users on here. You might want to update to a more recent version of the software. The latest is 973, perhaps your facebook app will run ok on that?

[James]

Hi Amy,

you are currently on the latest official Vodafone Firmware for your device, so we can see where the issue lies can you confirm if you have GPRS displayed or gprs displayed on your phone?

Are you able to connect to the internet without using WIFI?

James
eForum Team

[vista]

Hi Amy,

you are currently on the latest official Vodafone Firmware for your device, so we can see where the issue lies can you confirm if you have GPRS displayed or gprs displayed on your phone?

Are you able to connect to the internet without using WIFI?

James
eForum Team

Right hand: Helllooooo???

Left hand: Nope nothing heard!

Latest official Vodafone software for the device is v5.0.0.973 not 497.

http://forum.vodafone.co.uk/topic/77668-blackberry-storm-2-vfuk-officially-release-973/

[RobinM]

Right hand: Helllooooo???

Left hand: Nope nothing heard!

The irony is that Vodafone is 'communications' company!

[avelocko]

Hi,

On my phone it's displaying 3g and wifi.

I've posted another post about my emails too, I cant connect to the server. No emails, no facebook, but the internet is working,

Amy

[avelocko]

Hi,

On my phone it's displaying 3g and wifi.

I've posted another post about my emails too, I cant connect to the server. No emails, no facebook, but the internet is working,

Amy

I am also able to connect to the internet with the wifi turned off

[RobinM]

Hi,

On my phone it's displaying 3g and wifi.

I've posted another post about my emails too, I cant connect to the server. No emails, no facebook, but the internet is working,

Amy

Sounds like your provisioning for BIS is not set up properly.

What does it say under Blackberry Internet Services?

(Manage Connections-->Services Status)

[avelocko]

Sounds like your provisioning for BIS is not set up properly.

What does it say under Blackberry Internet Services?

(Manage Connections-->Services Status)

It says 'Connection: Mobile network'

[Pyrrhic]

It says 'Connection: Mobile network'

Sounds like it could be a service book issue to me. Setup -> email settings -> log in and press the blackberry key and select 'service books'. They'll be resent. If that doesn't work it probably is a provisioning issue as RobinM says.

[RobinM]

Beat me to it Pyrrhic!

No Idea about the Facebook problem though.

[avelocko]

Sounds like it could be a service book issue to me. Setup -> email settings -> log in and press the blackberry key and select 'service books'. They'll be resent. If that doesn't work it probably is a provisioning issue as RobinM says.

Thats the thing, I can't get into the email settings, I click on email settings and the message comes up 'cannot connect to the server'

This phone is so annoying!

[RobinM]

Have you tried logging on via the net?

http://www.mobileemail.vodafone.net/

[avelocko]

Have you tried logging on via the net?

http://www.mobileemail.vodafone.net/

I think i might go and cause a fuss at the vodafone store.

Thank you for your help

[George]

Hi avelocko,

I'm sorry to hear that you're still experiencing issues with your device, I'm confident a solution can be found though .

The first thing I'd recommend you do is to update to the latest firmware version, this can be downloaded from here, it's the one at the bottom of the screen that you need.

If that doesn't make any difference then there could be an issue with your BIS (Blackberry Internet Service) provisioning. Just reply to the email I've sent you and we'll be in touch as soon as we can to check this for you .

George
eForum Team

[avelocko]

Hi avelocko,

I'm sorry to hear that you're still experiencing issues with your device, I'm confident a solution can be found though .

The first thing I'd recommend you do is to update to the latest firmware version, this can be downloaded from here, it's the one at the bottom of the screen that you need.

If that doesn't make any difference then there could be an issue with your BIS (Blackberry Internet Service) provisioning. Just reply to the email I've sent you and we'll be in touch as soon as we can to check this for you .

George
eForum Team

It's ok, the nice lady at the Vodafone store fixed my issue.

Amy

[Blinkie]

Hi avelocko,

I'm sorry to hear that you're still experiencing issues with your device, I'm confident a solution can be found though .

The first thing I'd recommend you do is to update to the latest firmware version, this can be downloaded from here, it's the one at the bottom of the screen that you need.

If that doesn't make any difference then there could be an issue with your BIS (Blackberry Internet Service) provisioning. Just reply to the email I've sent you and we'll be in touch as soon as we can to check this for you .

George
eForum Team

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