16-01-2011 02:18 PM
Right, I recently sold a BB Storm 9500 on Ebay. It was locked to Vodafone.
The buyer, appears to have screwed up the handset, and then used the Paypal dispute process to return it to me as "faulty / not as described"! It was in perfect working order when it left me.
Now that I have it back, when the phone is turned on, there is a handset message that says "Your current SIM card requires an unlock card. Would you like to unlock it?" WIth either a YES or NO button at the bottom.
Upon clicking either the YES or the NO, it does nothing else. I've rung Vodafone tech support and they claim (after a few questions) that the handset is faulty. I've been looking on the forums, and have followed the instructions from Vodafone who have now emailed me the NUC code - to unlock to all networks. However, when you get to the stage of the instructions in OPTIONS > ADVANCED OPTIONS > SIM CARD and the page there is completely blank! It's a white page!
I've tried entering the mepd / mep2, but it does nothing, and there is no opportunity to enter the NUC code thereafter.
I've done a complete security wipe of the handset and rebooted, but I just get to the exact same place, and I've also tried three different SIM cards (all Vodafone), and this makes no difference either - the problem is with the handset and not the SIM card. Can anyone point me in the right direction of what to do?
Thanks in advance for any help you might be able to offer....
17-01-2011 03:22 PM
When you get to the white screen, you need to continue with the process, even though the text does not appear on the screen. This should then unlock the handset.
If this still doesn't resolve it, then handset would still need to be sent away for repair. Please visit our thread on faulty phones or devices for more details.