BlackBerry

[DanielFoy]

I've had my brand new blackberry for 6 weeks now, and it's always had poor signal, certain spots in the house are good, other not so.

But for the last 2 days i've had 'No Service' in that when it searches for a network, it can't find anything to connect to.

I can't even call a helpline or vodafone as it isn't connected to any network.

Really stumped by this one, any help?

[Matt]

Hi

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks
Matt
Moderator

[pau1j]

Hi Daniel.

Mobile signal inside houses is always variable.  What was it like outside?

I assume the last couple of days you've had no signal inside or out - has this been in one area or have you moved around?

If you've checked the Faults Board, etc. it could be the BB itself.  Once or twice, I've noticed my 9900 drop to SOS and 'get stuck' as though it had given up hunting for a signal.  Switching the Mobile Network off & back on seemed to reset the receiver & the 9900 showed a good connection.  Alternatively, a battery-pull will reset the phone & might restore the connection.

Best of luck.

[pau1j]

PS ... I meant to say you should check the 2G/3G setting.  If you're on 3G only, the phone will not hunt for a 2G signal if the 3G is poor.  Try 2G only or 2G & 3G to give the phone the best chance of finding a signal.

[Amanda1275]

I have had my new blackberry 9900 for 2 days and in those 2 days it has dropped to no service 5 times, 3 times just today. I have checked that the Network mode is on 3G & 2G and that the network selection mode is on automatic. This is very frustrating as once it has dropped to "no service" it will not pick up a network again unless i switch the phone off or go to manage mobile network and untick the box and tick it again then will it only find the signal again. Has somebody got a solution as I can't keep doing that 3 - 4 times a day!!!

[pau1j]

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Amanda1275 wrote:

I have had my new blackberry 9900 for 2 days and in those 2 days it has dropped to no service 5 times, 3 times just today. I have checked that the Network mode is on 3G & 2G and that the network selection mode is on automatic. This is very frustrating as once it has dropped to "no service" it will not pick up a network again unless i switch the phone off or go to manage mobile network and untick the box and tick it again then will it only find the signal again. Has somebody got a solution as I can't keep doing that 3 - 4 times a day!!!

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Hi Amanda.

Although it's something that does happen (it might just about be common enough to be termed a 'known problem') I don't think there's a definite cause and, hence, no definitive solution.  It only happened to me once or twice so I can't say I went into any depth for an answer.

Do you notice when the signal drops that it coincides with a move from a 3G to 2G area or moving outside to inside a building or in/out of a wifi area (if you have wifi switched on)?

Does running the Network Mode as 2G only help?

I seem to remember that the assumption was it was software related (you have shown it to be the handset, rather than the network) and that an OS reload or update would cure it.

What OS is your phone running?

(hold SHIFT & ALT then press H ... it's the App Version you're interested in)

If it's 7.0.0.xxx then you should think about updating to 7.1.0.xxx by plugging into a PC & using Desktop Manager software.

Hope this helps.