BlackBerry

[mattduncan]

Hi Vodafone,

I have had my BB 9900 since August, and i have done everything recommended by you guys and others to IMPROVE the battery life of this phone...which, to be blunt, is atrocious. I seem to be carrying around with me at all times a in car charger and also a secondary charger to work. When at home, it generally will then go back on charge due to it going right down to the red flashing battery.

This is awful, where do i stand with this because it isnt very good that i need to do this. Generally the phone will last from about 7am, up until about 2pm. I wouldnt even say this is used alot as im in work, maybe a phone call, few BBM messages and texts, deleting emails (not reading) and small amount of Facebook usage.

Any help guys

Thanks

[Lee]

Hi mattduncan,

Thanks for letting me know about this.

It seems a little excessive to have to carry a charger with you permanently! Is it possible you could do a little test for me to see whether it's the phone or the battery?

Could you, by any chance, obtain a second battery for the handset and test it for 24 hours? If performance improves then we should be able to source you a new battery but if there's no change in performance then we'll need to look at repairing your handset under the manufacturer's warranty.

Vodafone Repair Help will tell you what you need to do if the handset is found to be at fault.

Cheers,

Lee

[mattduncan]

Im sorry but unless you can source the battery then no i cant, i am not paying out money to buy a second battery and nobody else i know has this phone, or a spare to lend, yes i want the issue resolving but this seems a little strange

[Lee]

Hi mattduncan,

It was only a suggestion! I'm sorry if it offended you in any way.

I've just checked and we've no J-M1 batteries in stock so I'm unable to source one for you. If you search online for 9900 battery then you can purchase one. If you'd then like to let us know how much you paid then I'll be happy to credit the cost to your next bill.

They cost about £30 so if you'd like to reply to our last email to you so we can access your account to raise the credit then we'll get it sorted.

Cheers,

Lee

[mandle91]

I had the same problem with a month old 9900 the battery would just about last until lunch time. Got sent a new battery which didnt make a difference, ended up getting a new hand set which fixed the problem!

[niknak6]

My 9900 battery is lucky to last from taking it off the charger at 6am to leaving work @ 6pm.. thats without even making any calls.

Please send me another battery and I will return my one in the courier pack.

[waltong]

Guy's.
The 9900 is a real battery drainer (bigger processor and smaller battery). You can really extend battery life by pressing the Blackberry button and closing down the apps you're not using. Facebook and Twitter really drain the battery if left open. They will still fully function "closed". Worth a try.....I get an extra 5-6 hours battery life by getting into the habit.

[herbie_skeete]

Spoiler

The 9900 has a problem with battery drain.

http://supportforums.blackberry.com/t5/BlackBerry-Bold/Bold-9900-Battery-Life/m-p/1526445#M103188

Red hot discussions on many forums. Time for RIM to get their act together.

[telegraffik]

The 9900 battery appears incapable of the job and looks a design shortcoming in the quest for a more slimline style. I miss my old 9700 which merrily & reliably ran for much longer.

As for closing Apps etc I may be a dinosaur here but a particular problem is the lack of clear concise user instructions from BB for the non technically minded user. I chose the 9900 as a natural successor to my trusty old 9700 with the added benefits of 3G & touch screen, not for games. I use twitter but via other ways. 

[50percent]

I had the same problem and I got my Blackberry Bold 9900 4 days ago.

Vodafone Tech Support havn't a clue, but I found the solution myself after being mis-advised by Vodafone.

Delete the Social Feeds app, it fixed my battery life instantly and I went from loosing 12% an hour to just 1 or 2%.

Full story on my blog:

http://50percent.co.uk/?p=68