BlackBerry

[EvilSmoothie]

I'm usually not one to complain, if I don't like something I generally wont buy it or go to that company again but I'm really not happy right now.

End of August I purchased  a shiny Blackberry 9900 on contract. Fantastic phone, battery life not really as advertised but I certainly made do with it. Within the week it had died. The screen went black, the red led started flashing and it would not do anything, not even power on. I called Vodafone Customer Services who said I would have to wait 4 days for a replacement to arrive and there was no way I could get it replaced in the store. I told them I would leave and they quickly decided they would put a note on the account and allow me to replace it in the store. Problem Solved? 

Last Friday the exact same thing has happened AGAIN. Although now its around a month and a half? Old they insist on sending it away for repair. I argued it however they insisted and told me to go to a store to book it in for repair. So I did, and I got a text message today saying it has just arrived. Looking online this appears to be coming more and more common. This is a brand new top of the range device (apparently) and im already sat at home without a phone and paying a monthly contract for the privilege. Don't get me wrong I understand the warranty entites you to a free repair but seriously. If i had the phone some months and it started throwing a wobbly or i was complaining it was slow or something to that effect I could understand but its dead again and it's brand new without a mark on it. I appreciate it is blackberry's fault they have released what seems to be a temperamental phone but this is ridiculous. 

I can't even track the repair as vodafone.co.uk/repairs is not even working. 

I have counted a lot of people with this problem and would be interested to hear how many on this forum? I can't find any way to complain to blackberry directly about this issue but it's a BIG one!

[Wayne]

Hi EvilSmoothie and welcome to the eForum

Thanks for your post here. I’m sorry to hear of the problems you have been having with your BlackBerry. I appreciate how frustrating this must be for you.

In my experience, faults that occur twice are very uncommon, especially in the higher ranged handsets such as yours. Whilst I understand how annoying and time consuming this issue must be for you, it is my belief that you have simply been very unlucky to have these problems so early in the handsets life.

I’m confident that when you get your phone back from repair that you’ll be able to use the device to its full capacity without suffering any more issues.

Please let me know how you get on and if you have any more questions we’ll be happy to help you further.

Thanks

Wayne

eForum Team

[galaxydave]

i have one and its been changed so many times now for same problem im so fed up with it and im a business customer and its done it again ive come to the conclusion blackberry 9900 bold is a rubbish phone and if customer services wont do anything about it i will be canceling all my direct debits i have no faith in this phone anymore

[galaxydave]

customer services are useless with this matter and dont want to know i have lost all faith in vodafone business and blackberry will certainly not be renewing my business contracts bwith them ever again and strongly erge anyone thinking of taking this phone with vodafone NOT too

[SatanicBuddha]

Dear galaxydave,

Are you saying that you are having the same issue as the OP?

How are you charging the phone? If via a USB lead into a PC, then please use the AC charger.

If you are already using the AC charger, what happens when you plug it in? The usual steps if a battery is totally drained are:

1. red light comes on for about 30-60 seconds

2. red light switches off, screen is blank for about another 30 seconds or so

3. symbol comes up on the screen of a battery with a lightning bolt through it

4. depending on how drained the battery is, once it has enough charge to do so, handset will start to reboot

5. once handset has rebooted, the battery symbol will be red and empty, with the lightning bolt through it but should be charging

During these steps, it is best not to press any buttons, until the handset reboots. If you don't get the red light in step 1, remove the battery and replace, while still plugged in.

If you are not getting the same issue as teh OP, what is the issue you are getting?

Cheers

[Ben_H]

Hi galaxydave,

Thanks for sharing. As per the handset warranty held by RIM only lets us perform like for like swaps, I'm afraid we'll be unable to swap your device for a different phone without upgrading. If you could confirm all that SatanicBuddha has kindly requested in their response to you, we'll be happy to troubleshoot this with you.

If you'd rather contend the warranty with Research In Motion directly, you can find their information here.

Cheers, Ben