BlackBerry

[donna-1991]

Hiya, I am currently only getting an SOS signal on my phone which is really annoying me as it is preventing me from sending/recieving and information. I live on the East Coast of Scotland and Im wondering whether there is any work going on right now with vodafone which could be causing this or whether it is my actual handset? When I am in my house I cant get a signal anywhere, but when I went into town today (6 miles away) I could get a signal no problem. Help please, its driving me insane!

[PeeBrains]

If you enter your post code here you can check for any upgrade or faults

Network upgrades in your area - Vodafone http://bit.ly/jrQooT

[donna-1991]

I have just done that, but I dont know really what Im looking for :\ There is nothing near to me that I can see which suggests anything that may be being worked on. Is there usually an icon on display nearby which would suggest work was being carried out? I know its not my handset as my boyfriend was over today and he also has a Blackberry and his signal was also lost when he came to the house.

[PeeBrains]

Am I to presume that you used to have signal in your house prior to this 'SOS' signal fault ? You could always give Customer Service a ring to see if there is any works going on in the area that haven't been annouced on that web page (ie emergency work to a transmitter)

[donna-1991]

Yes, I have always been able to get a signal easily over the many years that I have been with vodafone.

[PeeBrains]

Oki doki I'd give CS a ring to see if they can shed any light on the subject or maybe give a member of the mod team a nudge to see if they can investigate the problem for you further

[Trev]

Hi donna-1991

I have checked out the area covered by the postcode you have listed in your personal details, and I have found a site fault.

The site is 230, and is located at Rossie Farm School DD10 9TW. The site has been down since the 6^th June 2011, and is reported under fault ref. 2241006.

I do not have any further information as to when this site will be back online, but I will request this is added to our Faults Board, to allow easier monitoring of this issue.

Regards

Trev

eForum Team

[Froz]

I am also in the DD10 area -  I have a HTC and cannot get a signal -  I've been in touch with customer services at the beginning of July and was told it would be fixed in "one weeks time".  For a one day after my phone call I got a signal at home but nothing since.  When exactly is it going to be fixed.  Vodafone have already given me one months free rental for the inconvenience.

[Andy]

Hi Froz,

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks

Andy
Moderator

[Froz]

7. Post the Network issue template (below)

Copy the below template into your post. The more detail we have, the quicker we can identify and resolve the issue.

---------------------------------------------TEMPLATE-----------------------------------------------

Post Title: 'First half of post code - Area' E.g. ST1 - Stoke on trent

1). Does the issue happen in just one location. If so, how far do you have to travel to regain service ?

 When at home - just a few miles out of the village -  less than 5 miles

2). What is the full postcode of where the issue occurs? If you don't want this showing on the forum, add it to your profile here.

DD10

3). Does the issue occur if you try your SIM card in a different phone?

Yes

4). Are there any issues in your area already reported on the Faults Board?

Vodafone are aware there is a fault - have already spoken to Customer Services at the beginning of July 2012

5). Does this issue happen on 2G, 3G or both? To check, go to the Help Centre, select your phone and then select "network".

Happens with both 2G and 3G

6). What errors are seen or heard when the issue occurs?

No Signal available 

7) When did you first notice this issue?

its been going on for at least 6 weeks if not longer

8) Is the issue permanent or intermitent (If intermitent, are there certain times of the day when it occurs)?

permanent issue

My husband and I are both on Vodafone -  he is on pay as you go with a 2g phone and I'm on a monthly contract with a 3G

phone and neither phone has a signal when at home.  We used to get a really good signal till this issue started.  Its been going on too long now.  As things are at the moment we can't even use the mobile phones to dial the emergency services should we need to call them. 

[Simon]

Hi Froz

Thanks for your reply with the requested details. You are correct that there is currently a registered fault in the DD10 area and more information can be found here - 10887 - DD10. However the DD10 covers a broad spectrum and may be served by more than one cell site. Therefore please could you post your full 6/7 digit postcode so that we're able to investigate this further for you?

Thanks

Simon 

[Froz]

Simon my full postcode is on my profile as per instructions on the second question on the template.

I really hope this gets fixed soon as its being going on way too long now.

[Wayne]

Hi Froz

Thanks for your post here. It definitely looks like your local site is having issues. So that we can get some more information from you I have send you a private message with instructions on how to contact us, along with what information we need from you.

Thanks

Wayne

[Froz]

Wayne, -  I have just checked my message box there are no messages in there.

[DaveCD]

Hi Froz

Thank you for your post and for bringing this to our attention.

I have now sent this for you.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[Froz]

complete the form as per the instructions and sent it off on Friday.  No response as yet from anyone -  when is this fault going to be mended please.

[Wayne]

Hi Froz

Thanks for your post. I can’t see that we have received any emails from the email address on your profile. Is this the one you sent it from?

Thanks

Wayne

[Froz]

Well that's strange cos I've had an acknowledgement from Vodafone -  telling me that there is a fault in my area and that you are aware of it.  What I want to know is when is it going to be fixed it must be at least two months now since we've got no signal in the village where I live.  I'm paying for a service that I'm not receiving!!!

[Simon]

Hi Froz

Thanks for you reply. Was the e-mail acknowledgement that you received from the eForum or our customer service team? As Wayne says we've searched our customer service e-mail queues and there is nothing in there from your regsitered eForum e-mail address.

I've resent the PM with details of how to contact us again. You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[Froz]

Congratulations -  it is now into the third month when there has been no vodafone signal at this location.  When is it going to be fixed?