BlackBerry

[ZKJ]

My email services were working fine on my Blackberry until I had to put the SIM into my old Samsung phone to retrieve some phonebook data.  When I put the SIM back in my Blackberry, gprs was in lower case and BIS not working.  Vodafone say they have re-instated internet services and I have removed the battery and SIM to reset but this has not worked.  Can anyone offer any advice?! Many thanks if you can.

[ZKJ]

Can anyone help me?  I have been on the phone and emailed customer services, they tell me it will be fixed in 4 - 24 hours and nothing happens.  Have tried taking out SIM and battery, also done the Host Routing Table, Register now bit and gprs still in small type.  Pleeasse.

[DaveCD]

Hi ZKJ.

First and foremost a very warm welcome to the eForum, it is fantastic to see new users here! 

I understand how frustrating this can be, the good news is we should be up and running in no time. 

There is a couple of settings we need to check, using our help centre we can see you have the latest updates, correct message centre numbers, and that your settings are configured correctly. 

If this has not been successful and you are still not up and running then complete and reply to the email I have sent to the address you registered with, this way I can look at your account to see everything is in order this end. 

It can take some time for any changes on an account to register, so I hope you are up and running already.

If not, I look forward to hearing from you soon.

Many Thanks

DaveCD

eForum Team

If you feel I have helped it would be awesome if you could take 1 minute max to complete a quick survey. 

[ZKJ]

Thanks DaveCD for offering to help. The help centre link leads to a blank page so I haven't been able to check if the settings and numbers are correct. and I also haven't received your email. Could you provide me with some further info re the settings. Many thanks.

[DaveCD]

Hi ZKJ.

Thank you for your post. 

My sincerest apologies as I have tried the link and it told me there was an error so this is most unusual and should never happen. 

Not a good start is it. 

I have attached a fresh link and in doing so have noticed it was moved, oops.

Please check the message centre number which should be +447785016005 and the other settings can be found in the link above now.

I have also re-sent the email for you to complete and reply to, although could I ask that you check your Spam folder as every so often we end up there. 

Lets try again shall we.

Many Thanks

DaveCD

eForum Team

[ZKJ · Accepted solution]

Thanks Dave CD, Trev and BenJ for all your help in solving my problem.  You guys are gr8 and i'm very grateful.  X

[BenJ]

Hi ZKJ

Always a pleasure. Never a chore

Thanks

BenJ

eForum Team