20-07-2011 12:32 AM
21-07-2011 03:43 AM
Welcome to the Vodafone eForum from all of the team.
I’m sorry to hear that you are having issues with your blackberry torch.
To get this sorted there are a few things that you can try including;
Press ALT + RIGHT SHIFT(CAP) + DELETE.
Press ALT + RIGHT SHIFT(CAP) + DELETE . The screen will go blank for a few seconds. When the screen comes back on, immediately press ALT + RIGHT SHIFT(CAP) + DELETE again.
If none of these help your issues, you may want to wipe all data from the device and start anew with factory default settings
I appreciate that you may not be able to do some of these if the keyboard is not working however I would give it a go just to make sure.
However, if this still doesn’t resolve the issue for you then I would recommend looking at sending the phone away for a free of charge repair so that an engineer can have a look at the device for us and repair the fault for you.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
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23-07-2011 10:05 PM