BlackBerry

[luke1588]

Hi,

I have had my Blackberry torch since August 2011 and it has worked ok, however this morning i woke up to find the wifi unconnected, when i try to connect it just says "unable to obtain an IP address", i have tried my sim in a different phone and it works fine and othersare able to connect to the same network.

I also contacted someone earlier who said to do a "soft reset" which was taking battery out of the phone a few times but still nothing.

Has anyone encountered this before? Can it be fixed or is the phone dead?

Thanks

[pau1j]

Hi Luke.

An absolute worst case is that the phone's wifi chip has failed but it's more likely that the phone & router are just having difficulty in handshaking.  If the phone recognises that the wifi is there & available, it must be working but the problem is that the BB & the router cannot agree on an IP address.

Have you reset (turned off/on) the router?

How is the router set up to assign IP addresses - static by MAC address or dynamic (the most likely)?

If static - check that the BB's MAC is still entered correctly.

Have you tried deleting the wifi profile from your BB & starting afresh with a new connection?

Hope this helps.