BlackBerry

[Tania01]

Hi,
I have recently got a blackberry cure 8520 (Thursday) with the deal 200mins 500texts 250MB of Internet including 500mb of wifi and blackberry internet service, however I haven't been able to access the Internet at all and the browser says "cannot connect to Internet , If problem continues please contact your service adviser"
It won't work even when I'm connected to my home wifi system.

My settings say blackberry Internet service is connected to mobile network however my blackberry enterprise server is 'not connected'. The signal says GPRS and I have registered to the host routing table and rebooted my phone and still nothing works.

Please help me
Thanks

[QyKo · Accepted solution]

Check and see if Data services are switched on.

options>mobile network>data services on/off

failing that the fact its giving you enterprise server "is not connected" it would appear you might have the BES SOC on VFs end instead of BIS.
Calling 191 should fix that.

[casper6986]

blackberry curve 8520 brought a second hand curve and i brought the £15 vodafone package but i cant get on the net help pliz

[Wayne]

Hi casper6986 and welcome to the eForum

Thanks for your post here. I’m sorry to hear that you’re having problems with this and I appreciate how frustrating it must be but we’re currently investigating an issue with the BlackBerry service. More information can be found here.

Thanks

Wayne