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Blackberry link and Blackberry Blend do not recognise Classic

danby1656
2: Seeker
2: Seeker

 

I am trying to transfer data from my old Blackberry. When I attach my Classic to my computer (running Windows 7) it shows up as a device – so the USB port/cable is functioning. The 9790 links perfectly with Link and Blend. But try as I might I can not get either Blackberry Link or Blend to recognise my new Classic. This non recognition seems a recurrent problem with the Z10 and Z30 but I have never seen a RIM solution. Any help would be gratefully received.

2 REPLIES 2

Retired-Rodney
Moderator (Retired)
Moderator (Retired)

Hi @danby1656,

 

To ensure you've connected your handset correctly, please watch the Blackberry Blend tutorial.

 

Thanks,

 

Rodney

Thanks Rodney for that helpful piece of advice.

 

Coincidentally I have just replaced my computer. With the new machine the Classic was recognised first time. It is more than possible that those with older computers (mine was Windows 7 and had USB1 ports) could have an issue when trying to use the Classic with the BB software.