BlackBerry

[chools]

I've just setup up a Torch 9860. Used email setup to add 3 pop email addresses (gmail, hotmail, and a .me). When I enter the passwords and try and activate I get the message:

'Your device encountered a problem with this applications server Select OK and repeat the action and try again'

Needless to say I have tried again but to no avail

If I try to delete the email accounts I get the message

'Delete failed'

Have tried a security wipe but the email details remain. How do I delete them or get them to activate?

KrC

[shinwar]

hi chools

did you use the email setup on the fine or on the bb site ?

if it was the  fone , do u have ur details for the bbsite?

if not u can get the admin guys on here to check the stuff for u - i think theyd need ur bbm pin tho

thanks

shin

[chools]

Hi Shin,

I setup the 3 emails on the phone. Post that I've tried to register on the BB site that you mentioned but it has to be done from your phone rather than a desktop and when I try it it tells you to use the email setup to do this.

I can't use this now due to the 3 'stuck' emails which sit there, so I'm in a bit of a loop unless I can somehow delete them

KrC

[Lee]

Hi chools,

Thanks for your posts.

I'm sure we can help with this but we'll need access to your account to do so. If you've not already got this sorted, please reply to the email I've just sent to your registered eForum address and we'll be with you as soon as we can.

Cheers,

Lee

[jc1003]

I am having a similar problem.  My phone is setup to receive my university email which was a windows live mail account (@live.uwe.ac.uk).  They have just transferred to Outloook Live and and the emails have stopped coming through to my phone even though the address an login information is the same.  If I try and edit the account or delete it I receive the same messages as the OP.  I want to remove the account and set it up again with the new server but the email settings application doesn't seem to work properly.  

As a temporary fix, I have also tried to set up a mobileemail.vodafone.net account and simply have the emails forwarded there but it produces a message saying that my details are incorrect.  

Thanks in advance,

Jamie

[James]

Hi jc1003,

You don’t need to worry as we can get these removed from your Blackberry account for you.

So we can do this I have sent you a quick PM with details on how to get in touch with our team directly, please follow the instructions on the PM and one of the team will be able to pick this up for you.

You can find your PM inbox here.

James

[jc1003]

I don't seem to have had a PM from you.

Jamie

[Lee]

Hey jc1003,

I'm sorry about that!

Could you go to the eForum homepage and under the 'Tech Team' logo on the right hand side about half way down, click on the link?

Cheers,

Lee

[jc1003]

Which link did you mean? I went to my PM inbox and I only have one message telling me I have joined eforum. The other links don't seem to be relevant here.

[Dave]

Hi jc1003,

Apologies if that has not come through. I'll try resending it for you.

Dave

[jc1003]

Thanks, I have received it now.