Can't call text or use the internet.

Rachael_Brooks · ‎01-06-2011

When i try and call someone i get the message "connection to this number is restricted on this phone. Please contact your customer care agent" and when i try and send a text i get the message "requested facility not subscribed". I also cannot access the internet. I've tried e-maiing customer care and no one's got back to me. I'm a new voadfone customer and I will never take another contract with them as all i've had are problems. Help please.

Dave · ‎28-11-2008

Hi Rachael_Brooks, welcome to the eForum!

Not a good start - let's see if we can get this sorted and rebuild some of your trust in us.

I'm popping you an email so that we can get your details and get this sorted for you - just reply back and we'll get straight onto that for you.

Dave

eForum Team

bradney12 · ‎02-06-2011

Hiya, my phone is also saying the same thing when i call, and i cannot get onto my internet either, please can you help?

bradney12 · ‎02-06-2011

I'm using HTC Desire HD, i know this is a blackberry post but it was the only related post to my problem

George · ‎15-09-2009

Hi bradney12,

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .

It sounds like there may be a bar on your account. In order to look into this I've just sent you an email, if you reply with all the details, then we'll be in touch as soon as we can. Alternatively, if you're in a hurry then I'd recommend calling customer services on 191 from a Vodafone mobile or 08700 700 191 from any other line.

Kind Regards,

George

eForum Team

kieran1994 · ‎10-07-2011

Can you help me please I'm on vodafone contract and I can't make calls or texts or access the internet on my phone. Every time I try to phone someone it tells me that the connection to this number is restricted on this phone. Also can't get my blackberry messenger to work, I can't send or receive requests.

Thanks, Kieran.

Wayne · ‎04-08-2008

Hi keiran1994 and welcome to the eForum

Thanks for your post here. I’m sorry to hear that you are having problems with this. I appreciate how frustrating this must be for you.

So that we can get to the bottom of this I just need to ask you a few questions.

Is your bill payment up to date?

What happens if you put your SIM into another handset?

Is signal showing on your handset?

2G or 3G?

How long has this been happening for?

Please can you try the following :

Scroll to All, then press the Trackpad key
Scroll down to Options, then press the Trackpad key
Scroll to Networks and Connections, then press the Trackpad key
Scroll to Mobile Network, then press the Trackpad key
Scroll to the Network Selection Mode: dropdown box, then press the Trackpad key
Scroll to Manual, then press the Trackpad key
Scroll to the required network, then press the Trackpad key
Scroll to OK, then press the Trackpad key.

You’ll need to first try and select a network that isn’t Vodafone, then repeat the process and select Vodafone.

Please let me know how you get on and the answers to all the questions and we’ll be more than happy to help you further with this.

Thanks

Wayne

eForum Team

Want to give feedback about me?

You can do so here

jina · ‎13-07-2011

I have the same problem what should I do

Trev · ‎04-05-2010

Hi jina

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .

Just as George said earlier in the thread, it sounds like there may be a bar on your account. In order to look into this I've just sent you an email, if you reply with all the details, then we'll be in touch as soon as we can. Alternatively, if you're in a hurry then I'd recommend calling customer services on 191 from a Vodafone mobile or 08700 700 191 from any other line.

I'll look forward to hearing from you.

Regards

Trev

eForum Team

plee91 · ‎01-08-2011

Hi,

I'm having the exact same problem. I thought it was because i hadn't paid my bill but once i did i still was getting the same problems.

I have emailed customer suppor but no reply so hopefully I'll get one from here.

James · ‎21-07-2008

Hi plee91,

Welcome to the Vodafone eForum from all of the team.

I have taken a look at our email system for you and can see that our email support teams have replied to you on 31/07/2011.

Can I ask if you have received this yet?

Also are you still having the same issues?

If you are and have not received the email, please let me know and I will get another one sent to you so we can check your account however, if you have the email, simply reply to it with the additional security details we will be able to look into this further for you.

James

eForum Team

andrewlaw10 · ‎26-09-2011

Hi,

Could i be sent the same email as i have the same problem

Andy

Vix · ‎20-10-2008

Same issue here.. can send the odd text after a full restart, but i've got a load waiting to go..

Can call and use t'internet fine :-)

Vix · ‎20-10-2008

Arrrrgh... this is now driving me insane and I've just called Vodafone customer service, from my mobile, and was told after 10 mins of chatting to the guy and him doing some (very slow) troubleshooting that I'd have to call back on a landline as apparently I KNEW I was going to have to do some checks on my phone..

I don't have a landline to call back on so can someone please help me on here..

Thank god you guys are around as the customer service on 191 leaves a lot to be desired...

Trev · ‎04-05-2010

Hi Vix.

I'd love to help in this matter, but I would need to look at your specific account details to do this.

To facilitate this I have sent you an email to your eForum registered address, and if you can kindly complete and return this, I will be in touch to assist in this matter.

Regards

Trev

eForum Team

Vix · ‎20-10-2008

Hi Trev,

I managed to fix it.. got fed up of being cut off from the outside world so just did a backup/wipe on the phone and all is fixed..

Hated not being able to text !!!

marinebesnard · ‎29-09-2011

Hello,

I have the same problem and there is no way I can solve it as I can't go through 191 either. It says as well that my ohone is restricted on this number please contact a customer care agent.

Could someone please help me?

Thanks!!

Marine Besnard

dee-bee · ‎30-09-2011

hi,

i just got my blackerry 9300 but i can't acess the internet. ive been trying to make it work since..someone help pls!

Lee · ‎27-10-2008

Hi folks,

I've just sent both of you an email.

Please respond with the requested details and we'll be in touch.

Cheers,

Lee

eForum Team

cherylann · ‎12-10-2011

what is a backup/wipe i would like to try this i also cant call text or use internet.

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