BlackBerry

[hannah_193]

Recently, I have been having problems with data only working sporadically on my Blackberry Torch. I have a full 3G signal and the Blackberry logo is visible next to the 3G (which is in uppercase), but the majority of the time, data doesn't work and I only get emails, BBM, Facebook, Twitter notifications etc. coming through sporadically. I'm mostly unable to send messages or download web pages etc. I use BIS, and the problem seems to mostly occur when I am at work, so I am wondering if it is a data blackspot, but if this is the case, I am not sure why it is showing a full signal. It's more frustrating than if I just didn't have a 3G signal, as it appears to be working but I am constantly getting error messages when I try to use the internet.

[Ben_H]

Hi hannah_193,

Thanks for posting. As the problem is sporadic, it sounds like it's not an issue with your subscription. So I can check the area it seems to be happening the most in, would you mind supplying your work postcode? We'll see if there's anything we can spot.

Don't forget to check the faults board too to see if anything has already been reported in that area.

Cheers, Ben

[hannah_193]

Hi Ben

Thanks for your response. Postcode where I am most frequently experiencing the issue is CF24 0TL. I've also had problems in CF64 3DQ.

Thanks!

Hannah

[Simon]

Hi hannah_193

Thanks for your post. I've checked the postcode area and can see that in CF24 0TL your 3G serving cell site is 31530. The site is accepting data connections and uploading and downloading at 100% based on the stats for this afternoon. This is the same at CF64 3DQ where your serving 3G cell site is 47254. There are currently no registered faults or planned maintenance at these sites.

How long have you been noticing this error for? Also, have you tried your SIM card in another phone to see if the error is replicated? Also, does this error only happen in these specific locations or everywhere you take your phone?

I'd be more inclined to suggest that this more than likely a phone or SIM card error rather than a network error at this stage. However if you could answer the above questions this will help us further.

Thanks

Simon

[hannah_193]

Hi Simon

I've been noticing the error ever since I've been working in this location, which is around 2 months. It's generally only these two locations in which I'm experiencing the problem. When I'm out and about in other places, the data connection seems fine. Unfortunately, I don't have another phone unlocked for Vodafone in which I can try the SIM!

Hannah

[DaveCD]

Hi hannah_193

Thank you for your posts.

I have checked the site 47254 and there does appear to have some difficulties.

So I can raise a case for further investigations I have sent you a Private Message to follow.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[hannah_193]

Thank you Dave - I've done as requested in the PM so will wait to hear from you.

[paw400]

As am I in BA2

[Wayne]

Hi paw400

Can you give us a little bit more information about the problem you are having? As you are in a different location to the original poster can you start your own thread as to not confuse this one and have a read over our Network Issues thread and post back with the details that it asks for? This can be found here.

Thanks

Wayne