BlackBerry

[danielb5]

I sent my phone in repair and during that it got wiped, I restored it from a backup I had and now I have a problem with email. When going to 'Set-up' and then 'Email accounts' it asks me to move my previous email accounts to the new phone but I get a message saying 'Device change failed.' When it trys to do that.

I have tried deleting the accounts but when I do that I get an error, 'Sorry, unable to continue your session. Please login.'

Anyone know how to fix this?

[James · Accepted solution]

Hi danielb5,

I must admit that this is a strange one and would normally occur when the phone has been exchanged by the repair centre.

However, so we can take a look at this for you I have sent you a quick PM with details which will allow us to look at this in more details for you.

Simply follow the instructions and we will be able to pick this up for you.

You can find your PM inbox here.

James