You need to make sure that your handset and account are both provisioned for BIS as well a BES. BIS relates to ordinary personal email and BES is enterprise software meaning Microsoft Exchange.
Not all handsets can support both flavours of the BB service. If you have a phone that is physically built for BRS only then you have a problem.
Hi Benesma7 and welcome to the eForum
Thanks for your post here. I’m sorry to hear that you are having trouble setting this up.
Jeffkin is spot on. You’ll need to have your handset provisioned for BIS, which we can do for you. I’ll send you a private message that explains exactly how you can get in touch with us.
You can find your PM inbox here
Thanks
Wayne
If you have a spare minute could you please take the time to fill out a short feedback form about me?
You can do so here
https://surveys.vodafone.com/checkbox/Survey.aspx?
If you work for a company and use Microsoft Outlook connected to a central mail server you need BES where the E stands for enterprise.
If you use ordinary personal email you need BIS where the I stands for internet. With Vodafone you can set up a personal email address to work with your phone at this website:
http://www.mobileemail.vodafone.net/
If you dont already have an account you will need to set one up. This will start with the phones pin number and imei number? do you know how to get those details from the phone?
BIS and BES are different services that Vodafone can offer and you need to make sure that you have your account set up for BIS and not BES. the technicalities are not important as long as you know the principles.
So you aren't in the UK and you arent a Vodafone customer. Is that right?
And this is a Vodafone UK forum so it might have been useful to let us know that.
Does Vodafone even operate under its own name in Denmark?
If the phone shows a Vodafone logo clearly it came from Vodafone but if it is unlocked you will be able to put any sim in it. You havent said if the phone is actually working as a phone. Is it? If it isn't and the phone is still locked to Vodafone you will have to try and get it unlocked and probably only the original owner can do that.
if the phone is working with your Danish sim you need to talk to your own operator and ask them how to get the Blackberry working with your emails. The same BIS/BES situation will apply no matter who the mobile operator is.
For my part, I am a Vodafione customer and user and I am here to help my fellow users.
Are you now saying, for the first time, that the phone is locked to Vodafone in the UK? That was not part of your original question and has not been mentioned up to now.
If your phone IS locked, your operator is quite correct in telling you that only the network that supplied the phone can unlock it. They should also have told you that only the holder of the original contract can ask the network to unlock the phone. You need to talk to the person that sold you the phone in the first instance.
Jeff ... he's saying the phone is unlocked (on the carrier level) but it sounds like it still has BES policies.
Benesma7 ... you forgot to finish with 'Rant Over' ... it gives a nice flourish 
Firstly, most of the posters on here are nothing to do with Vodafone (UK or otherwise) and are doing their best to provide answers based on information given. Your original post was short on detail - the fact that you have a UK phone in Denmark IS relevant.
BES (Blackberry Enterprise Server) is a system whereby your Blackberry is linked (via RIM's network & using the mobile carrier to provide a signal only) direct to your company's email/web servers. Various policies on the phone mean that a BES enabled device is usually locked down pretty tightly with regard to email, browsing, third-party applications, etc.
BIS (Blackberry Internet Service) is the consumer/small business offering. Your mobile carrier takes the place of the company by providing the connection between RIM & your BB.
In order to get BIS enabled on the phone your DANISH carrier will have to push their policies (Provisioning & BIS Service Books) to the phone. Vodafone UK have no access to your phone as it's no longer connected to their network.
In the UK, BIS usually costs around £5 per month on top of your voice tariff (this is for access to RIM's network).
Is this the case in Denmark? Are you paying your carrier for BIS?
Paul - I dont think he is saying that. He says that his Danish network is telling him that the original carrier needs to 'open' the phone. Surely that means unlock it. If it was already unlocked they would be able to provision BIS. If he did a total wipe on the phone it should clear any BES activation that is on there. Regardless, BIS and BES can exist on the same phone so he should be able to get his POP3 email.
But the lack of detail and clarity, together with the rudeness towards those who are trying to help, means I will bow out of this thread.
