BlackBerry

[plandon]

I recently visited Itlay and Germany. In both countries I have no problems receiving emails but I can't send any. They remain in the outbox until I'm back home.  I've tried calling 191 but they're too busy/tied up in Egypt to tell me what's wrong. I tried emailing customer service but they replied with the suggestion to call 191.  Can anybody here advise please?

Peter

[George]

Hi plandon,

I can imagine this must be quite annoying, I'm confident a fix can be found though .

There shouldn't be any reason your emails don't send when roaming, especially if you're able to receive them. I've looked this issue up but can't see any other reports of it. Do you notice any other issues such as problems connecting to the internet or sending Text/Picture messages?

The best suggestion I can give is that, before you next go abroad, you delete your email accounts and then set them up again. Give that a go and let me know how you get on .

George

eForum Team

[plandon]

Do you mean delete them from the Blackberry or from the Blackberry/vodafone server? If the latter, I'm not sure how to do that.

regards

Peter

[James]

Hi Plandon,

appologies for the confusion here, basically you will need to do this from the device, this will in turn remove them from the server for you.

You will then need to set these back up to see if this kicks it back into touch.

James

eForum Team

[plandon]

Many thanks.  I'll try it next time.

regards

Peter