02-07-2012 01:17 PM
So Vodafone, here it is.
What is with the latest round of erosion to your contracted Terms and Conditions. I must admit it is starting to cause me great concern.
The last time Vodafone tried to change things 'for the better' and 'inline with EU legislation' (THAT old chestnut) I got annoyed that I was being charged outrageous amounts to continue using my contract outside tge UK. It was only after I accused Vodafone of Blackmail that the new charges applied specifically to me were dropped.
Am I correct in thinking that the latest 'change for the better' is going to cost me MORE each month? - if so, how on earth can this possibly be defined as 'for the better'?
Here is another question.
Years ago I signed up to Vodafone to use my BLACKBERRY. At the time we all had to pay (and still do...) a £5 charge to access RIM's own worldwide network. This meant that clients could access their BBM and e-mails, worldwide, for FREE. I could use emails and text on BBM for FREE when in places such as the Middle East.
Then all this changed and it seems using the RIM network outside of the UK is simply seen as Data and charged as such.
RIM are wondering why their market share has dropped? - Its because providers are branding RIM's handsets under the same band as Apple and all other Smart phones. It makes RIM's original appeal useless.
Seriously guys, I’m not happy at all. Vodafone up until the new Ts and Cs come into force provide the best deal for using your handset outside the UK (as I do three weeks of every month). Why get so GREEDY?
Here's another thing. While working abroad I fielded two calls from Vodafone customer services, I see my account was chanrged for taking these two calls. Could I kindly have the amount (£1.50 I believe) refunded?
As the team on here are very good, perhaps a call would be appreciated to discuss this further?
04-07-2012 03:31 PM
Tom has now posted regarding the changes to European roaming on the main thread here.
We're looking to keep everything regarding this in one place so we can address everyone more easily, so I'm closing this thread to help keep the discussion in one place. If you check the linked post and follow Tom's directions there, though, we'll be able to pick up all aspects of your issue for you.