You are here:

BlackBerry

Ask a question:
Reply
Rank 1: Guest
Posts: 2
Registered: ‎24-01-2012

Failed to synchronise - "Your device encountered a problem with this application's server."

I've recently received a new Blackberry Bold 9900 and although most things seem to be working - I've been unable to setup synchronise with gmail.  Although I can send and receive mail when I click the Synchronise button I get the error "Your device encountered a problem with this application's server.  Select OK and repeat the action to try again".

 

I have tried various things including reboot, registering on the network again and resending service books.  Please can you advise what else I can try???  Smiley Frustrated

 

 

Message 1 of 4 (4,406 Views)
Highlighted
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: Failed to synchronise - "Your device encountered a problem with this application's server.&

Hi Arwenhopkins,

 

I must admit that this is a bit if a strange one.

 

Can I ask if you have this issue with any other email address?

Also what items are you trying to synchronise?

Can you give me a step by step guide of what you are doing and press when you get this error message?

Do you have any other issues using BlackBerry Messenger or the App World?

 

Do you have GPRS showing at the top left hand corner of the phone or gprs?

 

If you can let me know we will be able to see if the issue can be replicated?

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 2 of 4 (4,337 Views)
Rank 1: Guest
Posts: 2
Registered: ‎24-01-2012

Re: Failed to synchronise - "Your device encountered a problem with this application's server.&

Doesn't make any sense - but a remove and re-add of the email account did the trick

Message 3 of 4 (4,305 Views)
Moderator (Retired)
Posts: 20,669
Registered: ‎25-11-2010

Re: Failed to synchronise - "Your device encountered a problem with this application's server.&

Hi Arwenhopkins,

 

It's great to see that you've resolved your query Smiley Happy

 

Should you have any further questions, you know where to find us.

 

Thanks

 

Andy

Moderator

Message 4 of 4 (4,299 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

Help and Support
My Vodafone

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

Top up