BlackBerry

[thegreenrange]

I have a new phone and trying to use the set-up email application, however i now need to know my Blackberry username, I assumed this was set up when i first set up original phone.

Is there anyway of finding out what it is, or resetting it?

Thanks again!

Paul

[BenJ]

Hi thegreenrange

Welcome to the eForum

No problem! We can find this for you.

I've emailed you so we can have access to your account, if you can reply back and I will reference this for you.

Thanks
BenJ
eForum Team

[ritchie645]

I am also struggling to set up my email can you help?

[Lee]

Hi risthie645,

Thanks for your post.

So we can determine whether we need to take a look at your account or the issue can be answered via the forum, would it be possible you can give me more details?

Can you access the internet?

What type of email account are you trying to set up?

Do you see gprs in block capitals or lower case?

Is there a BlackBerry logo on your screen?

There's also a multitude of frequently asked questions in our Torch Help Centre.

Cheers,

Lee

eForum Team

[dillonju]

Hi,

I also have problem with my BIS userame. Actually I forgot my username and I called 191 for help, they just said they don't know anything about the problem and could not help. Here I list some details about my problem:

1. I forgot my Blackberry Internet Service Username

2. I've already set up an email account in my BB and it works pretty well along with other BIS applications such as Blackberry Messenger. However, when I want to set up another email account the BIS username is required.

3. My vodafone sim card is pay as you go type. Obviously I chose the Blackberry Internet Service with PAYG type. Is there any problem with that? (Say, ithere is no username for PAYG Blackberry Internet Service.)

Can any one help me?

Thanks

[Martin]

Hi dillpnju

I am sure that we can get you this information, all we need is your account information and BlackBerry PIN number.

So that we can get this, I have just sent you an email, if you can reply back to this with the relevant information, then we can get this for you.

Thanks

Martin

eForum Team

[tomhenwood]

I also have this problem, I have forgotten my username to log in to the https://bis.eu.blackberry.com/html.  Could you help me out?

Thanks

[Wayne]

Hi tomhenwood

Thanks for your post here. I’m sorry to hear that you can’t log into your BlackBerry account.

I’ll be happy to get this sorted for you. I’m going to send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible

Thanks

Wayne

eForum Team

[thibberd]

 Hi - I've also forgotten my blackberry internet username. Would you be able to get mine?

Thanks,

Tessa

[James]

Hi thibberd,

Welcome to the Vodafone eForum from all of the team.

You don't need to worry about this as an email is on its way to you now, please reply with your details and we will be able to get this all sorted for you.

James

eForum Team

[tinkerbila]

Hi

I have forgotten my blackberry internet services username too. I need it ASAP to validate my password for the email service.

[James]

Hi tinkerbila,

Welcome to the Vodafone eForum from all of the team.

So we can get everything sorted for you we will need a few details from you, as these are personal detail I have sent you  a quick email, please reply to the email with your details and I will be able to get one of our team to get your username for you.

James

eForum Team

If you have any comments regarding how I have answered your query today, please complete our short customer feedback survey.

[jessica-skid]

hi, i have also forgotten my username and i need you help please!

[RachelG]

Hi,

I need to re - setup my email account on my blackberry bold but i have forgotton my user name and password for the blackberry internet service and when i request a password reminder i do not recieve anything.

Is there any way i can find out what the usename/password is?

Thanks

[Wayne]

Hi Jessica-skid and RachelG and welcome to the eForum

Thanks for both of your posts here. I’ll send you an email over to the email address that you registered with so that we can take a look at this for you. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.

Thanks

Wayne

eForum Team

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[firks]

Hi,

I've just switched blackberry devices and want to re-set up my gmail account (in addition to the primary BES account) on the new one.

I have the same problem - I cannot remember my username to enter on the internet mail account setup screen.

Please can you help?

Thanks

Tim

[scorpion_shaun]

Hi,

I too have forgotten my username and password and my blackberry is asking me to validate my password for an email account.

HELP please!!!!

Thanks

[Martin]

Hi firks

I am sorry to say but we are not able to confirm your gmail account details, and I would recommend contacting Google to confirm these details.

If you were after you BES details these are not seen by us either and speaking with your IT person who sets this up will be able to help further

Hi scorpion_shaun

If you are using the normal BlackBerry Internet Services (BIS) this is something that we can confirm with you. I have therefore just sent you an email, if you can reply back to that with the relevant information we can get this to you.

Thanks

Martin

eForum Team

[simon0372]

Can you please also help me with my BIS login details as i need to change the email address on my Bold

Thanks

Simon

[simon0372]

Ben,

can you pleae send me an email  so i can get access to BIS and change my email account details