BlackBerry

[louise850]

I have had my blackberry curve 8900 for some time now but got so fed up with trying to set it up i eventually gave up and now use it for basic calls and texts.
I was on the phone to vodafone for a good 2 weeks trying to resolve the problem but nothing got fixed.
In the top right hand corner the gprs is in lower case and i have been informed that this is supposed to be in upper case as it shows that my phone is on the blackberry server and will then enable my email and bb messenger to work. I rang vodafone to make sure I was on the server and they said i am and i will be getting a message shortly to activate my phone....which i never received. I tried the host routing table register now method, i have re-sent service books etc re booted the whole phone back to its original settings, still nothing has worked.
please please please can someone help?
lou

[darkone338]

I have had my blackberry curve 8900 for some time now but got so fed up with trying to set it up i eventually gave up and now use it for basic calls and texts.
I was on the phone to vodafone for a good 2 weeks trying to resolve the problem but nothing got fixed.
In the top right hand corner the gprs is in lower case and i have been informed that this is supposed to be in upper case as it shows that my phone is on the blackberry server and will then enable my email and bb messenger to work. I rang vodafone to make sure I was on the server and they said i am and i will be getting a message shortly to activate my phone....which i never received. I tried the host routing table register now method, i have re-sent service books etc re booted the whole phone back to its original settings, still nothing has worked.
please please please can someone help?
lou

hiya,
try logging onto your BIS account via the email setup app on the phone or preferably via a pc at http://mobileemail.vodafone.net and use the change device wizard to make sure your imei and pin are registered to your account.

Also, Im assuming youve done a battery pull (for say a minute or so) ?

[Reidar]

Hello louise850 and welcome to the eForum,

I would go so far as to say I'm pretty sure I know what the problem is, and would like to take a closer look at this for you. Please check your inbox for the email I'm sending to you, I'd appreciate it if you could reply as quickly as possible so I can take a look at this (due to finish for the day but will be in tomorrow morning).

As soon as we receive the email we'll look into this for you.

Thanks

Reidar

eForum Team

[Dannywillis94]

Hi my name is Danny i have the same problem about the gprs in lower case can you send me an email back to me please as soon as possable thank you for your time and help my email is (removed for security) thank you

[Woody]

Hi Dannywillis94,

I have sent you an email asking for a few quick details. If you can reply to this for me, then we will look into this for you.

Woody

eForum Team

[pokerbeast79]

Im also having the same problem with my 8520, signed up for online account and opted in for BIS.  Had an email thanking me for joining BIS.  But my online account does not show that i am opted in.  Spoke to vodafone who said it should be 24 hrs, but last week my wifes phone was set up within the hour and no isses.  My gprs is in lower case.  Tried the host routing but doesnt do nothing.  Really frustrated about the whole situation.  Hope someone can help

[phfriend]

I am having the same trouble (gprs not GPRS and apparently have a business account but do not have a business email) any help would be greatly appreciated? thank you!

[emma95]

Hi my names Emma and i've got a blackberry curve im also having the same trouble (gprs is in lower case) , i was wondering if i could get any help with this problem? if you could email me back at ******************* it would be appreciated. Thanks

---

---

[George]

Hi emma95,

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .

If you're seeing gprs in lower case, then your Blackberry may not be configured for BIS correctly. So that we can check your account, I've sent you an email. If you reply with all the details, then I'll be in touch as soon as I can.

Also, I've edited out your email address for your own privacy as this is a public forum it can be seen by anyone.

Kind Regards,

George

eForum Team 

[jparmar]

Hi,

I am having the same problem with my Blackberry Torch. I only see the lowercase gprs and cannot use any of the internet services. Please can someone help!!!

Thanks,

Jai

[Lee]

Hi jparmar,

Many thanks for confirming you only see gprs in lower case.

This is definitely because you’re not provisioned for BlackBerry Internet Services (BIS) on your account.

I’ll pop an email over to your registered eForum address. If you can reply to that email then we’ll be in touch.

For anyone else reading, it would be just as quick for you to contact 191 and ask for BIS to be provisioned on your account.

Cheers,

Lee

eForum Team

[robshaw92]

My Blackberry Torch is doing the exact same, its been working fine until today, it wont get any better than GSM or lower case gprs so I cant use my internet services. Any help?

[Matt]

Hi

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks
Matt
Moderator

[amish687]

Hi ive had the same problems could i have some help on how to fix it thanks

[pau1j]

Very little to go on here amish ... this is an old thread & covers a number of causes/issues.  Could you give more details?

A few questions to start with ...

What BB are you using?

Are you on PAYG?

If so, have you activated BIS (Blackberry Internet Service/Solution)?

Is this a recent problem?

Are Data Services (in Mobile Network options) set to ON?

Have you tried a battery pull?

Have you checked the network board & the network troubleshooter mentioned above?