BlackBerry

[jayjemdyl]

I'm a new customer, trying to register online with Vodafone. Does anyone know how to get your account number without texting 97886 cos that doesnt seem to work! I keep getting told that I do not qualify for an upgrade!

[Holly]

Hi jayjemdyl,

It's very strange that 97886 isn't working for you as we got loads of people in the office to test it on their phones and it worked every time so I'm not sure why it didn't work for you.

Never fear we can get your account number for you, please reply to the email I just sent you and I'll be able to help you further.

Thanks

Holly
eForum Team

[katiemorris]

Hey, I have been looking everywear and through every document but can not find my account number, i tried texting ACCOUNT to 97886 but received a reply stating "not eligible to upgrade" how els can i get my account number? i have tried calling 191 but office not open until tomorow morning.

[LJ]

Hi,

97886 also isn't working for me when looking to retrieve my account number - it simply tells me I am unable to upgrade.

Is there any other way I can find out my account number?

Thanks,

LJ

[sypher1]

Hi,

The best way to get the number is to call 191 and just ask them for the billing account number they will be able to give you this once you pass data protection with them and its as easy as that.

Hope this helps

[steven_96]

could you please send me my account number also, i tried calling and sms but it didnt work

thanks steven

[JB91_LFC]

Hi, trying to pay my bill online but it is saying that I need an account number to access all of the online services. I have tried to send a text to get my account number but as my phone is barred, it won't let me. Can you help? Thanks.

[Martin]

Hi JB91_LFC

I have just sent you an email, if you can reply back to that we can then get you your account number

Thanks

Martin 

[emilyw11]

Hi, trying to pay my bill online but it is saying that I need an account number to access all of the online services. I have tried to send a text to get my account number but as my phone is barred, i tried to call, im barred, how am i ment to pay my bill?. Can you help? Thanks.

[mari1970 · Accepted solution]

Hi emilyw11,

Your quickest option to get your account number and pay your bill would be to call Customer Care on 08700700191 from another line.. After a few security questions they will also be able to set up a PIN number for you

[Maheswaran]

How to get account number

[James]

Hi maheswaran,

Details on how to get your account number can be found on our FAQ’s page.

James

[andresandri]

I need my account number please!!

[Dave]

Hi andresandri,

I've noticed that you've already posted your query here. This was logged to be looked at by the team and, to save duplicating information, we'll only respond on the linked thread.

Please use only one thread per query, and as soon as an advisor is available, they'll be along to help.

Thanks

Dave
eForum Team

[Lucyred13]

Hi I am trying to obtain my account number can you help my email address is (removed for security)

[mari1970]

Hi Lucyred13,

You can get your account number by sending a text to 97886 with the word "ACCOUNT" followed by your postcode..

If this does not work your quickest option would be to give Customer Care  a call on 191 from your phone.. After a few security questions they will be able to give you your account number and also set up a PIN number for you