BlackBerry

[barbelfisher]

Hi All,

How can you put your signature or a comment at the end of emails with the blackberry curve 8520? I have in the past seen this done on recieved messages.

Thank you

John

[RobinM]

Go to BIS Page

Logo onto your account, edit your email setting and put the relevant signature in the signature box and then SAVE.

[barbelfisher]

Hi Robin,

Thank you for your reply, i am a newbie as far as blackberries go i have Bis and i use the mobile email@vodaphone email, i have never set up a blackberry BIS account, have i done something wrong? whats the difference with the blackberry BIS email???

Help please

[barbelfisher]

Tried to set up a BIS account on my PC entered pin and imei numbers only to me told i cant set up an account using HTML browser,,,,,Help please its so confusing

John

[BenJ]

Hi barbelfisher

I've just sent you a pin message which should have your account username and password so you can sign in and add this signature.

you will have to re enter your email password in the email setup to have your BlackBerry email come back through to your handset.


Thanks
BenJ
eForum Team

[barbelfisher]

Thank you Ben, I got your message it just has a password but no username, Also i cant send email anymore/

John

[barbelfisher]

Hi Ben,

Are you around today? I still have no password and i cant send email. help please!

Frustrated John

[barbelfisher]

Still cant send email i just get the red cross, can use blackberry messenger and get on the internetat home phone shows edge or grps in capitals, i have a wifi home set up, I have BIS as it shows on my vodafone account i joined Bis through the automated vodafone number, i have no bis account i need a username and password to be able to sign into the site please, also my email @ mobileemailvodafone.net wont work anymore Does anyone want a curve???????

Disgruntled  John

[barbelfisher]

Should i get onto customer services?????????????????????????????????????

[Amzy · Accepted solution]

Hi Barbelfisher,

Go to Setup, Email Settings and delete your email account off your phone.

Take battery out and then put it back in and it should automatically restart the handset.

When the phone comes back on go to options, advanced options, host routing table then press the menu key and press register now.

That will register it on the network - then go back to set up and email settings and set your email account up again by typing your email address and password.

Then to change your signature - once your email is working again.

Go to setup, choose the email settings and pick the email you want to edit and it should give you the option to edit signature. change it to what you want then press save.

Try this and see if that works. if you still have no luck - try calling 191 from your handset or pop into your local branch.

Hope this helps

Amzy

[barbelfisher]

Hi Amzy,

Thank you for your suggestions and taking the time to try to help, alas your suggestions didnt alter the situatio thank you anyway.

Take care

John

[Amzy]

Hey,

What does it say when you try and send an email ?

Do you have the email icon in your menu to say it is set up ?

Regards

[barbelfisher]

When i send an email i just get the red cross, the email worked for a couple of days then stopped, i have bis i opted in on the automated service i never filled in an account though, i tried to register an account on the pc but you couldnt in html, when i go to the email settings bis asks for a username and password which i dont have because i have no account with bis and dont know how to get one.

John

[Amzy]

Hi,

It sounds like your on pay as you go, id probably get onto Vodafone customer services (191 - 08700 700191)

They can look into this for you.

Regards

[barbelfisher]

Yes i am on pay as you go.......Got onto customer service at 5pm the guy opted me out of Bis the opted me in again i rebooted the phone as told to and he said i would get a text from Bis in 4 to 5 hours time, i am still waiting.

John

[barbelfisher]

Well no text arrived from blackberry internet services so no further forward.

[barbelfisher]

This situation just gets worse, this evening my old number was portet over to my new simcard and now as well as not having the BIS services i have lost my online vodafon account as well, so probably no free text and web either now....Do i have to register a new vodafone account now that i have a new number and will i still have the free text and web?????

[RobinM]

I would start from scratch again with your new number. It may be a blessing in disguise!

[barbelfisher]

It could be Robin but how do i get Bis? I went to bis to register an account entered imei and pin numbers and got the message that i was not registered with the wireless network,

[RobinM]

There is nothing more you can do at your end, it is up to customer services to sort this.

I had exactly the same problem and error message when I got my Storm1, my BIS wasn't set up properly at VF's end.

One of the e-forum team sorted it for me because basic customer services were screwing it up all time. I seem to remember Tom was pretty annoyed as he had sent a memo around about adding BIS, but nobody had read it!!!