I've paid for my BBM and its not working.

[kyrakta]

I just got a new Blackberry bold 9900 and I've topped it up ten pounds, then activated my blackberry internet service they took the £5 from my credit which is fine but my BBM is not working and vodafone sent me a text saying that it was activated and 1:12 today. Ps I did take the battery out and its still not working.

[dggh]

me too can you help me ?

[xx_taz_xx]

the same is happening with me
i've waited for the activation and i havent got it
ive performed a soft reset and it still isnt working

but its took my £5
is there anything i can do?

[Retired-Lee]

Hey guys,

Can you follow the instrctions in this post?

Thanks,

LeeH

[sophie1992]

Hey I've topped up as I was late to do so for my bbm but now I have and opted back in its took my 5 pound but hasn't gave me my bbm I'm annoyed at this it was over two hors ago now

[jemmaparry-x]

i have the same problem, ive done everything that people have wrote and its not working could anyone help?

[Jenny]

Hi guys,

Apologies, we seemed to have missed your posts.

Let us know if you need any further help.

Thanks,

Jenny 

[khyberpatarn2]

I have the same problem , when I register my bb by going to host routing table I wait about half hour but still nothing also when I call 40035 it says im opted in but my bbm and internet does not work

[Ben_H]

Hi khyberpatarn2,

So that we can look into this further, take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

In the meantime, check our  Network Troubleshooting thread so we can rule out a fault with your phone, SIM or any local sites.

Cheers, Ben

[rhasea]

I topped up £5 on my Z10, I call to buy Blackberry international service's it took the money and said I was opted in but I haven't receive BlackBerry internet service yet

[Retired-Laura]

Hi @rhasea

Welcome to the eForum.

I’m sorry to hear this.

Let us take a look at this for you.

Get in touch with our Live help team.

Cheers,

Laura