18-10-2011 05:40 PM
Since the weekend i have been having an intermittent signal on my phone in the PL24 area. I'm wondering if this is a handset problem or whether there is a generic problem at the moment. I spent 2 days in out of the area and no problems at all! Cant even get on the internet due to lack of coverage. Getting really fed up with this now!
18-10-2011 06:06 PM
Please try the steps in our Network Troubleshooting thread.
If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.
18-10-2011 06:38 PM
1). Does the issue happen in just one location?
2). Does the issue occur if you try your SIM card in a different phone?
unable to check
3). Can you check your coverage here? Please bear in mind that this is only a guideline and can never be 100% accurate, particularly for indoor coverage.
yes - good coverage
4). Can you check our Faults Board, which contains all the mast issues we’re aware of.
5). Does this issue happen on 2G/3G or both. To check this, you can amend your phone's network settings, our Help Centre contains all the instructions, just select your model of phone and then select "network".
6). What is the full postcode of where the issue occurs (if you’re uncomfortable with this appearing on the forum, then please add it to your profile by clicking “My eForum Settings” on the front page and then selecting “Personal Information”
7). How far you have to travel to get signal
8). Do you get any error messages/tones if you’re having problems with calling/texting
21-03-2012 08:08 PM