03-06-2012 11:17 AM
I lost my battery on Friday. I went to a Vodafone store yesterday and they said that they did not stock Blackberry Bold 9900 batteries but pointed me in the direction of a shop that would probably sell them. The shop did have them in stock and when the guy that worked there put the battery in my phone it worked fine however I took the battery out again this morning and now my phone will not switch on and the screen just shows a battery with a red X throught it. I assume this means that the battery does not work in the phone? Does anybody know what I should do?
I do have Vodafone CoverMe insurance. Does the insurance cover lost batteries? Or can somebody point me in the direction where I could buy a battery?
03-06-2012 12:01 PM
Vodafone stores and other mobile phone retailers are not usually able to supply batteries unless they take them from another phone they have in stock.
Independent pone retailers do often stock them but not originals and often they are fake batteries. Perhaps you have been unfortunatew to get one of them.
I've always found the best place to buy replaement batteries is Ebay - a quick search shows me there are lots of people selling genuine Blackberry batteries for around £10. Make sure you buy from someone with lots of positive comments.
04-06-2012 05:23 PM
I won't ask how you managed to lose a battery
The red cross usually indicates that the battery is completely dead - strange if it was OK before you took it out of the phone. Usually a full night's charge will help - and putting the battery into the phone while it's plugged into the charger can sometimes reset the system.
Is it a genuine battery?
I seem to remember that non-genuine batteries need to be 'coded' (most are supplied with a device that reads the old battery & writes to a chip in the new one).
I doubt that your insurance will cover you for losing the battery - rightly or wrongly they would probably say that it should be in the phone where it belongs.
As Jeff mentions, eBay is good for batteries - there are many non-genuine ones available with increased capacities (solving a 9900 deficiency). Alternatively, Amazon & Amazon Marketplace has a good supply of both genuine & non-genuine. For the 9900 you are looking for a JM1 or JM-1 (BB part no. ACC-40871-201).
04-06-2012 05:33 PM
I remember buying a high capacity battery for my Blackberry Storm a few years ago and stupidly didn't realise it was also physically larger and came with a replacement back that stuck out quite a long way and ruined the whole look and feel of the phone.
To the other extreme the iPhone has a sealed battery unit and I'm not keen on that idea either.
06-06-2012 12:45 PM
I agree, the iPhone goes the wrong way ... there's no option to carry a spare battery or replace when out of warranty. Who's phone is it after all?