26-06-2012 10:35 PM
Own a BB bold 9790 on business contract. New phone fron Vodafone so not an issue with other provider's phone. All services, eg internet, BBM, email all working well. Service packs have MMS transport listed. When I send an MMS I get the red cross failed to send symbol. When I receive pictures I get directed to the 'Get my photo' site.
I originally had issues with BBM and internet, but got it sorted after ages on the customer service line. I even asked specifically about MMS and was told all ok as my contract covers it. Does not work. Not looking forward to more time hanging on a phone. Anyone help?
I've tried resending service pack for MMS transport - no gateway comes up in pack details - don't know if that is relevant?
Never had issue with previous BB on T-mobile. Wondering whether I should go back?!!!!!
27-06-2012 10:35 AM
It could be that the BB was not correctly provisioned in the first place - hence your call to get BIS services activated - and MMS has been overlooked. If you search for 'MMS' on this forum, it does happen from time to time.
The Service Books on my BB list MMS Client & WAP MMS Transport - both of which have entries in the Gateway IP.
There are a couple of things to try - an HRT Register (Options > Advanced System Settings > Host Routing Table > Menu Button > Register Now) & another Service Book push (from Email Settings > Menu Button > Service Books > Send Service Books).
After this a Battery Pull never goes amiss.
If the above doesn't fix things, it's another call to Customer Services I'm afraid. Although one of the mods will pick up on this shortly & may be able to give you a way to avoid hanging on the phone.
Best of luck.
27-06-2012 02:27 PM
The only things left to check on the phone would be the MMS relevent parts of the Text Messaging Options (Multimedia Reception & Automatic Retrieval).
Failing that, it must be a network provisioning problem ... and a call to Customer Services.
28-06-2012 12:48 PM
We'll need to check your account to get this working. I've sent you a PM with instructions on how to contact the team securely.
Once we have your details, we'll be in touch as soon as possible.