BlackBerry

[sheppard8321]

Have recently upgraded 1 of my lines and i was told that the 6 months blackberry music pack would be included.

However i have just received an email from vodafone confirming my upgrade and all it says is that i have music unlimited £5.00 pm with the 1st month being free. I also asked for passport to be included which i was told it would be but again this is not on the email.

can someone please help me out.

[James · Accepted solution]

Hi sheppard8321,

Many thanks for bringing this to our attention and I can completely understand your concerns.

So we can look into this further for you we will need access to your account, to enable us to access your account I have sent you a quick email to the address that you have used to register with us, please reply to the email with your details and I will get one of our team to look into this for you.

James

eForum Team

If you have any comments regarding how I have handled your query today, please complete our short customer feedback survey.

[sheppard8321]

Thanks for the reply and checking my account for me. Great service as always

[sheppard8321]

could do with a mods help again please. Stopped receiveing the music pack and customer services had trouble understanding the problem

[Wayne]

Hi sheppard8321

I’ll send you an email over to the email address that you registered with so that we can take a look at this for you. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.

Thanks

Wayne

eForum Team

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