BlackBerry

[mari1970]

Hi,

Am wondering if one of the Tech Team can look into my NUC request 9602458 for me..

Got a response back from NUC Resolutions who advised there was an issue with my e-mail address, and i dont have enough time over the next few days to contact Customer Care to find out what the problem is..

Thanks

Marianne

[Nabs]

problem with e-mail address.... interesting, that shouldnt make any difference surely.

Let us know how you get on, interested to hear about this.

[mari1970]

Cant understand it myself Nabs, no idea what my e-mail address has to do with it either

[James]

Hi mari1970,

Thanks for your post here.

I have taken a look at the reference for you and it looks like we need to get your email address updated on the account and then raise a new request for you.

As you were unable to take my call earlier I have sent you a quick PM, please follow the instructions on the PM and we can then complete the required security checks on the account and get everything sorted for you.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[mari1970]

Thanks James..

Have replied to your PM, though it is very strange that my e-mail address needs updating as any correspondence with Vodafone for me comes to the same e-mail address that i have registered in my online account and with the Forum

[James · Accepted solution]

Hi mari1970,

Thanks for the update here.

You should see another email from me coming through any minute with everything you need.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[CatrinaDonnelly]

Similar problem I had - they said they didn't have the email address so cancelled my request.  Apparently on checking their notes, they did have my email address after all. Shoddy customer service!!!