BlackBerry

[Cuba]

Hi there, 

Can anyone offer some guidance on how I set up personal email on BB pearl 2g - on Vodafone PAYT. 

I recieved a SMS saying "Your handheld  has been registered with the wireless network" from BB.

Does this mean my handset is enabled to recieve email via BB?

Using the setup wizard, I have to option to set up a work email account with BB Enterprise server or skip the step. If I choose work email setup it asks if I have a BB Ent server administrator has provided a Ent Activation password, Yes or No? If I click yes the next screen asks for an email address and password, the PIN is already provided.

If I use my personal email address and password the activation fails. The message says an error has occurred, contact system administrator. 

Do I need an activation password and if so where do I get it from please. 

Any help much appreciated. 

Thanks

Cuba

[darkone338]

try to create an account at http://mobileemail.vodafone.net and setup your email from there. If this doesnt work, it may be a provisioning issue that customer services can help with..

[rover95]

Hi,

Go to Blackberry help (4th from the top of the forum list) all the info you could need is in there. If it's a personal email account; Gmail, Yahoo, Hotmail etc..; you need BIS not BES. It maybe that BIS is not enabled in your account, if so you'll have to phone CS. But start at the Blackberry help>email  

[Cuba]

Many thanks for your repsonse. 

I tried webmail.vodafone.net option and got a message that the Blackberry account is "suspended or not activated". Is there a time delay in activating the account fully as I only opted to add the BB service on my PAYT line about 12noon today?  

The chap a Vodafone customer services was extremely vague, saying I needed to wait 24hr for a SMS from Vodafone saying the BB account was activated. As I mentioned previously I have a SMS from BB saying "the handheld is registered with the wireless network".

Sit and wait?

Thanks

Ps. I only have the option of BB enterprise services on my handset currently. I understand I have added BIS. Is there a fundamental difference?

[darkone338]

The BB enterprise service (BES) is for exactly what its name suggest, corporate businesses who have their own Blackberry servers. The BIS service (BIS) is for the consumer market. BES is the default setting on a handset until the correct service books are received by the handset. Have you tried pulling out the battery for 60 seconds ? Also try going to options > advanced options > host routing table, click the menu button and select "Register Now" and wait a moment. If none of these work then it is a provisioning issue. BIS activation should be fairly quick, but if its not working by the morning, call 191 and have them check your account. Tell them you believe there is a provisioning issue. Hope this helps.

[Cuba]

Thanks for you response. All is now crystal clear.  Many thanks!

Just so I know, what is a provisioning issue and how is it resolved, in case I need to go down this route?

[darkone338]

provisioning is when your account is setup by VF and services are added to the account on their system. You *may* be missing a part of the BIS service. Calling 191 can get these resolved.

[Dave]

Hi Cuba,

As you can see the guys here are only too willing to offer any advice they can, and they certainly seem to have covered all the questions you've had here, from BIS v BES to email set-up. Thanks guys!

Just so you're aware, if you do change from BIS to BES provisioning as mentioned, the changes will take place at about midnight that night, so you'll see a change in what you're getting the next day.

Any other questions, just post them and we'll get you up and running in no time!

DaveN

eForum Team