BlackBerry

[LauraFergus]

Can someone please help. I have a BB 8830WE and has been working perfectly for over a year until the last week. I have no access to internet and emails are not pushing through. I have reset handset several times, reinstalled the email settings, resent service books, spent over an hour on techinical support onlt to be cut off. I was told that my GPRS signal icon should be in CAPS and not lower case which it is at the moment. I have tried sending the hosting table too and nothing happens. I have also tried the manual change of networks but there is no option for me to change to another network. I am registered for BIS and have a data package too. Have checked the faults board and none reported in my area. I am at a total loss at how to fix this now. Any help much appreciated.

[elfwitch]

I'm having exactly the same problems on my Bold 9780. No problems for the first few months of my contract, then in the last 4 months or so I've not been able to use my phone properly, and this past week everythings just gone completely downhill. Today I've upgraded and restored it becauser the upgrade made the problems worse. I really wish I hadn't bothered with Blackberry and If I could cancel my contract right now I would. I feel like i'm wasting my money!! Sent an email to customer support about it as i'm literally at the end of my tether with the string of problems with Blackberry, it's just one after the other.

[Phil]

Good morning Laura Fergus.

Thanks for your post via the support function on Facebook.  Firstly let me apologise that you were cut off from customer services, I'll certainly help and get the situation resolved for you.  Elfwitch, we don't want you to feel like that so I'll endeavour to turn the situation around for you as well. 

If GPRS is in lowercase it would suggest that you're not provisioned on the BlackBerry Internet Services and therefore won't be able to connect to the internet or receive any emails.

I'm going to send you both a private message.  Please follow the instructions in the message and we'll be in touch with you to discuss it further. 

Many thanks,

Phil

[elfwitch]

Hi. I can't access private messaging on the forum. It says I have insufficient privileges

[Chris9r]

i've had the samle problem for months on my bb9700, i've not sent it back to vf  for repair!

[James]

Hi elfwitch,

Your profile has now been updated to allow PM’s.

@ Chris9r, If you no longer have our email please follow the instructions I have sent you via PM and one of our team will be able to speak with you directly, unfortunately until you send the eForum team your details we are unable to assist you with your query.

You can find your PM inbox here.

James

[spencerbuttle]

i have a curve 8520 and i have had the same problem since last week. i really need help as i use my phone for business and cant receive or send emails from my phone

[James]

Hi spencerbuttle,

Thanks for your post here.

I can see that you have posted about your issue in another thread and I have just replied to you in that thread.

James

[keikoebe]

Good thinking..

[jlucey]

Hi - I've got the same problem.  I've got a Vodfaone BlackBerry Curve 8900 which has gprs in lower case and I've tried for months to get it fixed.  I spent 2 hours in my local Vodafone shop but they couldn't do anything either.  I tried a new network to see if that helped, it didn't.  I've been on the phone to Vodafone and to the new provider (Tesco) for hours.  Vodafone says I need to be added to Tesco and Tesco says I need to be removed from Vodafone but when I use my old Vodafone SIM it still doesn't work.  I've upgraded the device, rebooted, changed networks back and forth - nothing.  It's driving me mad - please can someone tell me how to fix it.  Thanks

[Dave]

Hi jlucey,

We'll need to get a look at your account in order to help resolve things, so I'll pop you a PM.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave