01-07-2012 03:24 PM
I just got a new Bold 9900 and out of the box everything worked fine. Email, bbm, facebook etc. Then I transferred my old number over from tmobile and all these services stopped working. I tried numerous reboots and a security wipe, now every time I try to set up my email account it only lets me do enterprise email activation. I read that this means that I do not have Blackberry internet as part of my package which I do. What can I do to help? I this a problem with the phone or with the sim card?
01-07-2012 03:29 PM
On the phone it will say either 3G, EDGE or GPRS. Are these in upper case or lower case?
If they are in lower case it means that the Blackberry Internet Service (BIS) is not running on your account and you need this for emails, BBM and surfing.
01-07-2012 03:46 PM
I would imagine this is an account specific issue, possibly related to the porting from T-Mobile.
One of the forum team will be along soon to help you - they work in a first comes first served basis so please be a little patient.
03-07-2012 05:44 PM
Thanks for your posts here.
Can you confirm if you are still having issues with your BlackBerry services?
If yes, please follow the instructions that I have sent to you via PM so that we can check the account for you as it sounds like it could be an account issue rather than an equipment or settings issue.
You can find your PM inbox here.