27-03-2012 11:18 AM
28-03-2012 12:23 PM
Thank you for your post and it is great to see you here.
I am sad to learn of your poor experience as I can assure you that this is not how Vodafone would like any customer to feel, and so I can help resolve your issue I have sent you a Private Message to follow, once we have your responce either myself or one of the team will be in touch as soon as we can.
You can find your PM inbox here.
07-03-2013 04:48 PM
07-03-2013 04:46 PM
i have had a most awful experience with Vodafone. Most of the time I have had my contract my service has had days and days where I have had no service. I am however still expected to pay for this.
both myself and husband have tried to talk to vodafone in order to try and leave, but we have been passed from piller to post and back again. i was promised a call back from a manager yesterday to happen within 24 hours, but so far have had nothing, so i called in again only to find that the manager did call me... to my mobile - which has no service ... twice.
i did tell the customer service team that they need to contact my land line.
i was also adivsed that to leave my contract early I would have to pay an additional £60plus (GBP)... so to leave a servcie that \I'm not recieving but paying for I have to pay extra.,.. see you in court Mr Vodafone.
I am wondering if there is a minimum standard to dimness that Vodafones customer sewrvice people have to reach or are they all stupid?
BTW - I'm still waiting for my call back too... bet that doesmn't happen either.
I'm considering the small claims court for compo and an exit from my contract.