28-05-2012 04:15 PM
Solved! See solution
28-05-2012 05:47 PM
Passport is a tariff option - the idea being any calls you make abroad (in certain countries, at least) are at the same price as your UK tariff plus a 75p connection charge.
Did they specifically remove the Roaming Bar? (Given that you told them you would be going away, it's the first thing they should have checked ... but you never know!)
If the Roaming Bar has been lifted, it might just be the phone struggling to get a connection. You could try setting Mobile Network to 2G only & try a Manual roam rather than having the Network Selection on Automatic.
Hope this helps.
29-05-2012 11:30 AM
29-05-2012 12:47 PM
Have your registered on My Account?
(top right of this webpage)
You should be able to access your account and (assuming you've paid more than three monthly bills) remove the roaming bar yourself. The My Account system can be a pretty painful experience but the section you want is Manage My Settings.
If you have a landline you can use in Paris (hope you're having a nice time, by the way) you can call Vodafone Customer Services on +44 (0)1635 676061 or, for Business CS, +44 (0) 1636 602902. (Courtesy of saynoto0870.com).
Hope this helps.
29-05-2012 05:10 PM
30-05-2012 01:36 PM
To be honest it does sound like the roaming bar hasn’t been lifted on the account rather than anything to do with the handset.
So that we can check this for you I have sent you a quick PM with details of how to get in touch with our team directly, please follow the instructions on the PM and we will be able to get this checked for you.
You can find your PM inbox here.
Alternatively you can also call us from abroad from a different phone by calling +44 7836 191 191.
In the meantime I would also go into the settings to make sure that the network settings are set to manual and that you are able to search and view other French networks, you should then be able to manually select the required network.
30-05-2012 08:38 PM
23-08-2012 08:25 PM
Sorry to ###### in on this thread, but I'm having the same problems as described above. I have spoken to customer services on a number of occasions and they tell me roaming is enabled, but I am currently in France and can only get a red sos. When I investigate my account on the website, it says that it cannot access the information. I'm completely fed up with the customer services team - they refuse to acknowledge my network issues. If you can please help I'd be extremely grateful.
25-08-2012 10:11 AM
Many thanks for your post about roaming in France.
Please can you tell me if you've already tried a manual roam? If so and there are no networks available then we can check roaming is enabled on your account. If it is then there could be a localised issue that we've no control over.
If you move around by a few miles, will the handset pick up a network signal?
If any of these tests fail to resolve your issue we'll need to check your account. I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
25-08-2012 10:42 AM
Thank you for your reply.
I have tries manual roaming and get 2G and 3G connections listed for SFR, Bouygues Telecom and Orange. However, they all just result in a red sos only. I have tried doing this in several other locations around here with the same result. My wife and daughter are also with Vodafone and they have no problems. I have tried my aim in their handsets and get the same problem.
I will reins to your email as suggested. Thank you for your help.