You are here:

BlackBerry

Ask a question:
Reply
Rank 2: First Poster
Posts: 28
Registered: ‎27-09-2011

SIM not detected

I have tried 4 different sim card in my Blackberry Z10 every single one say 'Sim Not Detected' anyone have any ideas, the sim card I used all work in other phones, had the phone less than a year.

Message 1 of 4 (3,753 Views)
Posts: 3,508
Topics: 55
Thanks: 216
Solutions: 191
Registered: ‎09-02-2009

Re: SIM not detected

Looks like the SIM contacts are damaged.
That will definitely be a repair job. Either order a bag to send it off for repair or take it to your nearest Vodafone shop. That is if you got it on contract from Vodafone.
Message 2 of 4 (3,744 Views)
Rank 2: First Poster
Posts: 28
Registered: ‎27-09-2011

Re: SIM not detected

Yes got a Vodafone contract, still within the first year?

Message 3 of 4 (3,740 Views)
Moderator (Retired)
Posts: 13,816
Registered: ‎28-11-2008

Re: SIM not detected

Hi morritos,

 

Before sendiong the handset off, you might want to try wiping the area of the SIM contacts with a dry cloth in case there's any dirt or dust in the way. Whilst they're not all reachable, you might catch the edges of anything affecting the hidden ones.

 

 If that doesn't help, you can see how to arrange a warranty repair here.

 

Dave

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 4 of 4 (3,693 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

Help and Support
My Vodafone

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

Top up