BlackBerry

[CeeBee]

Hi. I've had numerous Blackberries from Vodafone over the years and all have had Satnav installed which I use regularly whilst driving. Having just got my new 9900 today I phoned Vodafone as there was no satnav installed to be told its not compatible, the "expert" I ended up talking to texted me a link to download Google Maps instead which isn't the same as its not satnav you can use for driving.

I phoned back and spoke to someone a bit more helpful who has said they are looking into making the Vodafone satnav compatible with the 9900 which hopefully will be achieved in a couple of weeks or so. Can someone from Vodafone verify this is indeed the case as without satnav on the 9900 I don't want the phone.

[Lee]

Hi there CeeBee,

Many thanks for your post about SatNav on your 9900.

To my knowledge there are no plans for us to provide another SatNav service. There are options available in AppWorld though

Have a browse.

Cheers,

Lee

eForum Team

[CeeBee]

I can feel myself getting quite angry about this.

Firstly when I went over to Vodafone some years ago from Orange part of the "deal" was that the phones had SatNav integral free of charge. If this is not now the case I don't think Vodafone are keeping their side of the bargain.

Secondly, I have been appalled at the attitude and general lack of knowledge of Vodafone staff at the call centre. I have spoken to numerous people there over the past 10 days or so, firstly because of battery problems with my new 9900 and more recently the SatNav issue. A couple of people have been very helpful (including the girl I last spoke to who said Vodafone WERE developing the SatNav to work on the 9900 which should be ready in a couple of weeks) but most have had a poor attitude and lack of knowledge about the 9900 or its capability. I run my own business and if I dealt with my clients this way I'd no longer have a business!

If you are now confirming, contrary to what the girl I last spoke to at Vodafone said, that there are no plans to make your SatNav compatible with the 9900 (a situation which I would find unbelievable) rather than just telling me, with a wink, to go look in AppWorld, what would be useful is to recommend something I could download that will give me driving capable turn for turn with voice SatNav.

I apologise for my attitude but right now I'm finding Vodafone's customer care very poor indeed.  

In conclusion could you please tell me who at Vodafone I can officially complain to about this.

[James]

Hi CeeBee,

When it comes to the original Sat Nav offers that we used to offer, these were promotional offers where you got free Sat Nav service for 12 or 18 months however, we no longer offer a free Sat Nav service promotion.

In regards to the Sat Nav of the Blackberry 9900, unfortunately the Vodafone Sat Nav currently isn’t available for this handset however, I can confirm that we are currently looking into this for all of our customers.

When it comes to adapting and products to be compatible with new devices we are unable to give any timescales for completion as all changes are done by our back office device teams who have a number of tasks assigned to them at any given time.

We do take all feedback from our customers on board and feed it back to the relevant departments to help improve our services.

James

eForum Team

[CeeBee]

I've been with Vodafone for six years or so as a business user, migrating from Orange. Each year Sat Nav has been part of that package and it is totally unreasonable to suddenly, without warning, refute it.

As I requested, can you please give me an email address to whom I (I emphasise "I") can officially complain about poor and inadequate customer service.

[James]

Hi CeeBee,

I’m sorry to hear that you are unhappy with our current promotions however, I complaints procedure can be found on our code of practice page online.

James

eForum Team

[johndub71]

Thats just answered my question then on why there's no sat nav icon yet you can tick it in the online upgrade.

[waltong]

Blackberry have decided not to support the find and go sat nav that Vodafone offered. You can buy Uni Nav which is a decent option for £39 a year.  I think Vodafone had started charging £5 a month for Find and Go  so the £40 cost is actually a better deal.