27-04-2012 08:03 AM
We currently have 55 Blackberry Bolds (all on same OS). About 6-8 weeks ago a number of them started to display “SIM Card rejected” messages randomly, throughout the day and night. Taking the battery out and restarting the device temporarily resolved the issue but the problem generally returns and rebooting is not always fixing the issue. In these cases leaving the unit alone for a couple of hours or overnight seems to get it working again.
We now have approximately 20% of our phones regularly getting the error message. Looking around at other internet forums, this seems to be a frequently reported problem on a number of networks and Blackberry devices but not with Bolds! Alas the resolution to the problem isn’t posted and I can only assume that its still occurring.
The phones were purchased over a year ago, and our users are split over two locations – 40 miles apart. Users in both locations are affected, but its not everybody in any location. We have also seen an increase in “SOS” coverage - often in areas where we know we have ha good signal, so we suspect the issue is related.
In order to find the fault, we have undertaken the following (all on one individual user)
We have swapped the handset, same OS, Sim and SD card;
Deleted the BES account and recreated it;
Yesterday, we were advised to use the phone in 2G mode, so we are waiting on those results today.
We are now looking to update the firmware to the very latest version, but are reluctant to embark on that exercise until we are confident that this will resolve the issue.
What’s interesting is that only some phones are exhibiting the issue – given all the phones we have are currently on the same version of firmware it would sort of imply that they should all go wrong together. Can't believe that 20% of our Sim’s have suddenly gone wrong, so we are ruling out a Sim card replacement.
Thoughts or inspirational guidance would be most welcome. As it stands, we do not seem to be getting anywhere fast.
Solved! See solution
27-04-2012 11:01 AM
Is there an issue with Blackberries roaming on Vodafone?
The behaviour is suggesting that as you move between cells or connect to different WIFI networks we seem to get the error appearing.
27-04-2012 06:18 PM
BADDAB ... with 55 BBs, you've certainly got a good sample to be testing with. I would have thought you'd have a fair bit of clout with Vodafone (who really should be sorting this out for you).
Like you, I can't see 20% of SIMs (or phones, for that matter) faulting at the same time. Surely, this would point to a network problem? Have you checked whether the two locations your users are in have any active network faults?
The only time I've seen a similar problem (Bold 9900 : network dropped to SOS in an area of good coverage) I simply turned off the radio (mobile network). As soon as I switched the radio back on, the coverage was back to normal.
For diagnostic purposes you could try the following:
Run in 2G only (or 3G only if you know the coverage is there to cope)
Run in Manual Network selection
Swap faulting SIM/device with non-faulting one (assuming you have a SIM/device that you know has never faulted)
I can't say I've ever had any issue with handover (from one cell or wifi network to another).
27-04-2012 07:02 PM
28-04-2012 02:24 PM
Hi there BADDAB,
Thanks for your posts about this. It's really got me given the random nature of the query.
To cover all bases I've checked the local sites for your profile postcode. If you need me to check other areas then let me know the full postcode and I'll happily see if I can find any localised issues.
I don't think it's a network issue given the random nature but I'll check anyway.
Both sites that serve the area for 2G and 3G are working perfectly in the last hour so I've checked the stats for the last 24 hours and there's nothing untoward.
29-04-2012 12:39 AM
I have been having this issue as well. All phones started doing it, at random.
Technical support not taking it serously. I was told that the message is the same when you try to insert a SIM from another provider. They have network unlocked two of our phones for testing and it seems to working so far, so we may need to unlock the rest on our account.
They have definatly changed something on the network that's making this happen.
01-05-2012 10:19 AM
Thanks for the update - thefull postcodes are TN1 1NX and DA9 9AS.
In terms of progress, we have managed to update half the fleet of phones to the new version of OS. All users are back on 3G. Since the weekend we havent had a repeat of the SIm Card rejected message - but its to early to say if we have fixed the issue.
Can somebody let me know what the difference between the bundles 3049 and 2949. Bolds seem to take different bundles depending on their age.
02-05-2012 01:47 PM
Thanks for your reply. I'll answer both this and your other thread here so it keeps it all tied up together.
I've checked the network in the postcode areas provided and traffic is passing through the local cell sites as we would expect. There are no faults or planned maintenance in the areas.
In response to bundles query, this is firmware related, not so much in the actual OS but things such as languages, keyboards, menu options that may appear on later handsets that are not on earlier ones. This should have no bearing on the SIM errors received.
In relation to the WiFi info, again this should have no bearing on receiving 'SIM Card Rejected' messages. Now that you've updated all of the OS's and so far fingers crossed they appear OK hopefully this should resolve the issue. If you do encounter any further difficulties now please let us know.
02-05-2012 03:31 PM
This can't be an OS or even a hardware issue. We have various phones with varying OS versions any they are all doing it. Even the phones that are over two years old, that has worked flawlessly, until now!
This is defiantly a network issue.
As mentioned in the other thread, all phones have been 'network unlocked' and all seem to be OK now for over a week.
03-05-2012 04:51 PM
Spoke too soon...
The user was in the office, connected to a sure signal box this time. No idea how long it was like this for, or even if was like this before he got to the office. Again, the only way to get it to work was to put it in standby to re-initiate the SIM.
08-05-2012 09:03 PM
My Blackberry has just done what you have all gone through. It was wierd as I was just talking to my mum and about 5 seconds into the conversation it went off and came up with Sim Card Rejected and SOS. I turned off and on and phoned her back and it did it again. I tried a couple more times and gave up. I re-botted the handset by taking out the battery and so far it is working but is this a network problem or a blackberry problem?
08-05-2012 09:55 PM
14-05-2012 05:24 PM
All the Blackberry's have now been updated with the new version of OS. There hasnt been a repeat of the SIM card rejection error in the past two weeks and we have seen the devices roam more effectivly whilst overseas.
Turning on our hived WIFI to about 10 users tonight, so we will see what happens. Cant see that this can be the isue - but hey you never know.
16-05-2012 02:07 PM