17-08-2011 01:00 AM
Welcome to the Vodafone eForum from all of the team.
Many thanks for your question here however, I am a little bit confused by what you are referring to.
Do you have a separate SIM card reader that you connect to your PC that is faulty?
If this is the case then we would not be able to cover this under the warranty as it wouldn’t have been provided by us directly.
If you are referring to the device that holds your SIM in place and connects your SIM to your handset then this would normally be covered under the warranty of the phone however if it has been damaged due to misuse (Physical damage) then this would not be repaired as it is not covered under the warranty of the device.
The best thing that I can suggest would be to send it of for a free of charge repair to be assessed by one of our engineers who will be able to give a definitive answer on this for you and repair the fault if possible.
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17-08-2011 01:22 AM
Hi, well it's my phone, i think the sim reader needs replacing but i don't think it would be covered under warranty because i had a problem with the phone before and it wasn't covered under it.
I was also wondering whether i would be able to get it repaired but pay excess?
18-08-2011 02:26 AM
Many thanks for getting back to me.
As it is the SIM reader in the phone, this wouldn’t be covered under the warranty as it would be classed as physical damage and due to this we wouldn’t be able to repair the fault.
However, if you have insurance on your Vodafone account you would be able to get it repaired or replaced under the insurance as it does cover you for accidental damage and would mean that this could be sorted by paying the insurance excess of £25 by sending it away for an insurance repair.
19-08-2011 03:01 PM
Thats the thing i don't have insurance so thats the main problem otherwise i would've had it sorted ages ago.
How much would it cost if i just went into the shop and asked them to send it off for repair with me paying excess?
23-08-2011 06:25 PM