This is a rather long story so I am going to cut it as short as humanly possible, as I'm so frustrated with Vodafone I'm sick of talking about my phone!
I have the blackberry Bold 9700 in white. I have had lots of problems with it since I got it, started off with minor problems like the bluetooth never worked, I didn't get around to getting into the shop to get it sorted as it wasn't something I ever used, up until the time I wanted to use it and couldn't. Other things started going wrong with it, the middle 'heat pad' button started working sometimes and not other times, random symbols used to come up while I was trying to type a text, and whenver I made a call the phone would randomly be doing this 'MUTE' 'MUTE OFF' 'MUTE' 'MUTE OFF'. All very frustrating when trying to make a call or receive one!! Then to top it off a button on the keypad just dropped off. Poorly made?!
Anyway I decided byt this point it was unacceptable to keep using the phone as it clearly wasn't working as it should be. I rang customer services who tried various things, which did not solve any of the issues. I was advised to go in store, ok so 2nd attept to fix the phone, it was sent off for a repair. Ok about 10 days later I got the phone back - all very excited I was. Lovely - they put a new casing on it, so new screen, new keypad, looked smashing! Took the phone home. Got home switched it on tried the various bits that had been going wrong with it, no random symbols when typing - lovely! No muting during calls - lovely. A keypad that works - lovely. Oh but whats this, bluetooth still doing the same thing?!?!?!? Very frustrating, so off I went AGAIN to take back to the store, no apology nothing, just we wil lsend it off again for repair. So I waited roughly another 10 days. The phone was ready, so off I went back into store, hoping everything would now be fixed. I refused to leave the store until I knew everything was fixed. Oh but wait bluetooth still not working, and also have a lovely addition of BES (blackberry enterprise server) never heard of this, wasn't on my phone before?!?! So cannot sync my emails or download apps (very frustrating as its the reason I bought the phone in the first place as a smartphone). So again the phone gets sent off again.
By this point im pretty fuming at vodafones repair centres incompetence, why are they sending the phone back still faulty???? Waited a week, went back to the store, getting very fed up. Bluetooth still not working, (white screen freezes and switches the phone off and back on again), and enterprize server is still on it. Almost at the point of tears but hold back....they agree to give me a new phone, yes I think there is a god someone is answering my prayers and listening to my frustrations. Oh but no, they don't just dash and give me a new one of the same phone from the back, but mine has to be sent back to the repair centre for them to do a straight swap and then I have to wait again for them to send the new phone back to me. Ok I think I'm still very upset and angry BUT I'm getting a new phone so I am excited as it must be fine now as its a different phone! Took them another week....went back into store, looked at the phone which was quite clearly not a new phone as they wanted the back off my old one and the battery and mem card from my old one to put on it, there was also a protective plastic screen on the top of it which looked like it had been on the floor for a few years picked up and stuck on the screen, there was hairs and allsorts stuck to the screen - NICE! Had a play with it anyway while in store bluetooth working fine - YES! Everything working fine - YES. Oh but wait what is this?? blackberry enterprise server software on the phone?! for goodness sake I thought, how am I supposed to use the phone with this on??
I go back up to the desk, explain AGAIN one lady tells me well just so you know everyone is having problems with synching emails at the moment and no smartphones are working with emails at the moment. How ridiculous? so I'm paying for a smartphone on contract for it not to work but thats perfectly aceptable is it? Another lady tells me behind the desk that I need to wait 48hours for the new settings to take affect with it being a new phone (which clearly wasnt a new phone) and then blackberry enterpruise server will remove itself and it will be 'normal' again. So here I am 3 days later, no settings have changed, still have BES on the phone, still can't download apps, and still can't sync my emails on the phone. Oh and to top it off the voloume button at the side of the phone is faulty and it sticks, upon further inspection I discovered it was all bent inside and someone had done a 'bodge' job of ramming the button back on. The lady behind the desk in teh store told me if it hadn't changed after 48hrs then ring customer services as there was nothing that they could do for me now in store. So vodafone has now washed there hands of me, and I have a phone that still doesn't work after nearly 2 months of messing around. Very unhappy, very frurstrated. Just want to end the contract go to another company and start again. Hate the phone now. So upset 
please help.
It does sound as if BES is on your account if you are getting that but this can relatively easily be checked and resolved.
I think the problems could have been resolved better for you, did someone confirm to you if your original problems were hardware or software related, if it had been software then it could have probably been resolved without sending it away.
Good luck
The experience for any customer should be better, but then for me I wonder as to the depth of training that is given to them to do it.
ok, so first major point, is you cant actually install BES to a phone.
all that can be done is IT policies can be enabled, which in turn can of course be disabled.
from what you`ve said regarding being prompted for work info, this sounds atypical of the earlier builds, basically what happened was the device had no service books on it relating to BIS, so automatically the device asks for your BES info.
so first thing to try, is go into options>device>advanced system settings>service books and have a look whats there, id say pretty fair odds theres nothing there. now hit the back key once, and scroll down to `host routing table`, now you may/may not have stuff in there,
if its empty, press the menu key and select `register now` then give a min or two and reboot, ya should see data being transferred, basically this will be sorting your service books and such,
if its not empty, go out to the homescreen and use `manage connections` to turn off the devices radio+wifi, then go back into that page, delete everything by holding alt + del on eachs seperate entry, reboot device and turn radio on, then go in and use the `register now` selection.
99 times out of 100 if ya give it a few mins it`ll update the service books and thus sort the email situation (you`ll be able to confirm this by going back to the page titled `service book` and look for entry `IPPP for BIBS and IPPP for 5 click.
should none of the above work, then its an IT policy, to delete that id suggest (and i can only suggest as i havent done it myself) using this thread from crackberry.
