07-02-2012 09:05 AM
I'll give you the summary, because you can read the full story in my blog post if you wish - http://50percent.co.uk/?p=68
I've had the Blackberry Bold 9900 for 4 days and the battery is awful! It wouldn't last more than 7 hours on a full charge and I'd tried all the tips about turning everything off / lowering settings.
I contact Vodafone Tech support who were utter utter useless.
- They incorrectly advised me to upgrade my software to 7.1 - which isn't even released in the UK yet.
- They couldn't diagnose the problem and aside from settings assured me there was NO battery issue, clearly from this forum there is.
- Their only solution was to send me a replacement handset!!
After I did some research online I found that Social Feeds is the problem, have deleted it and now I still have 38% battery after 24hours!
It might not be the perfect solution if you like the App, but deleting Social Feeds extended my phone from only 7hours to over 24hour with a 3rd still left. http://50percent.co.uk/?p=68
08-02-2012 11:34 AM
When it comes to a fault with any phone we do have to go through certain troubleshooting steps to help diagnose where the issue lies.
I do agree that you shouldn’t have been asked to upgrade the software to a version that hasn’t been released however I do put this down to human error where everyone makes mistakes including you and I.
However, I am pleased that this has resolved your issue for you and I can see that you have advised the solution to others in different threads around the eForum and for that I thank you.
08-02-2012 02:30 PM
You say about deleting Social Feeds..... did you use Social Feeds or was it just sitting there idle? Or, did you use it at some point but then stopped?
Curious, as you wouldnt of thought an app thats not running in the background could use any battery?
08-02-2012 06:52 PM
I didn't actively choose to use SocialFeeds, but when I found it and went in for the first time, my Facebook & Twitter accounts were showing in the App as activated
Facebook & Twitter & Social Feeds were on the build of the Blackberry out of the box.
It would seem Social Feeds automatically picks up both these Apps when you first enter your details to use the Apps individually.
I could not find a setting to change the Frequency of the refresh on Socials Feeds. It's either ON or Deleted.
Since deleting the Social Feeds I have noticed a massive improvement, today my phone came off charge at around 7am, it's not almost 7pm and I have 68% battery left. Before with Social Feeds installed I would have had to charge my phone.
To address Vodafone Tech - it is your job to know. I shouldn't not have been told Software was available and I should not have been told that there is no known battery problem with the Blackberry Bold 9900, this Forum shows there clearly is and as you point out I've pasted my solution into a number of the most recent forum postings, but there are ALOT.
08-02-2012 06:55 PM
and on that same point aswell as Social Feeds doing it's own thing and not having a setting to stop refreshing, Facebook continues to update in the background despite me unticking the boxing for Notifications and selected Never on the option to refresh feed.
14-02-2012 08:31 PM
03-05-2012 02:26 PM
Yesterday I updated my Operating System to 7.1 (via Blackberry Desktop Manager) and It's like I have a new phone! My phone today has been off charge for 7 hours, has been quite busy, and is still showing 75% charge.
Hallelujah! Don't delay, OS 7.1 is the anwer, my Bold can now go mobile again, without having to recharge every few hours!