06-04-2012 01:54 PM
I've upgraded from a BB 9500 to a Samsung a while ago but my sister's phone broke and I'd like to give her my old phone as she's not old enough to afford to fix the old she's got that has broken on her. Trouble is she's on a different network and my BB 9500 is lock to vodafone. I've purchased the unlock code but when I try to enter the MEPD code the options screen fails to appear once it's been entered. I suspect when I initially tried to use the unlock code I entered it in wrong and used up all the attempts you're allowed to use. Can anyone advise me how I can reset the count so I can unlock the phone?
07-04-2012 12:13 PM
Hi there Lyd,
Thanks for your post about unlocking your 9500.
If you've reached the maximum number of attempts to unlock the device then the only option I can suggest would be to factory reset the device. I cannot guarantee this will reset the counter though.
9500 Help will give you the procedure to factory reset your device
Let me know how you get on.
10-04-2012 11:02 AM
Lyd ... it's been a while since I unlocked a BB but I seem to remember that a small input box appears for you to enter the unlock code. This input box tells you that you have x of 10 attempts left. If you've had your 10 attempts the phone is permanently locked down.
A quick search of the t'internet will give you instructions such as here.
Hope this helps.
10-04-2012 03:09 PM
Thanks for your reply. Unfortunately if the maximum amount of attempts is reached to unlock the phone the process cannot be reversed unless the phone is completely restored. Simply resetting the phone to factory settings won't reset the counter.
The only option to have the phone and firmware completely restored is to send the phone away for repair. My suspicion would be that for as long as the phone has been available and you've since upgraded that it's no longer under warranty therefore there may be a charge for the service.
I's suggest dropping the device into your local Vodafone store for one of the Tech Team to take a look at.